Senior Director, Compliance Governance & Operations at Flex

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTechIndustries

Requirements

Seasoned and strategic compliance leader experience
Ability to provide oversight and guidance to established, high-performing teams managing Compliance Management System (CMS) and License & Exam Management (LEM)
Expertise in shaping team strategy, representing Compliance in senior forums, and strengthening cross-functional collaboration
Knowledge of federal and state laws, bank partner requirements, and regulatory expectations
Leadership skills to set strategy, priorities, and performance expectations for teams
Capability to serve as escalation point and executive representative
Experience in regulatory engagement, licensing operations (acquisition, renewals, amendments, change management), and exam coordination
Hybrid work availability with 3 days per week on-site in New York or SF Headquarters (relocation assistance possible for candidates outside NY/NJ/SF area)

Responsibilities

Provide strategic oversight of CMS team, ensuring integration of policies, training, complaints, vendor oversight, and regulatory engagement
Ensure internal compliance policies are maintained and updated in line with federal/state laws and bank partner requirements
Oversee framework for role-based training programs, adaptable to risk exposure, job function, and regulatory changes
Govern complaint management processes for timely responses, effective remediation, and organizational learning
Ensure third-party risk management standards via vendor due diligence and oversight
Represent Flex with regulators and bank partners to reinforce transparency and credibility
Provide oversight of LEM operations, including licensing acquisition, renewals, amendments, and change management
Oversee exam coordination for precise and timely responses to regulatory inquiries and exams
Ensure centralized records of license and exam documentation, deadlines, and filings are maintained
Support proactive regulator engagement to anticipate and address issues
Partner with Legal, Operations, Finance, and other teams to embed licensing and exam readiness across the business
Set strategy, priorities, and performance expectations for CMS and LEM teams while supporting day-to-day execution
Serve as escalation point and executive representative for CMS and LEM, aligning with business needs and regulatory obligations
Represent Compliance in internal and external forums, balancing regulatory requirements with business strategy
Build visibility for the team’s contributions across the organization

Skills

Key technologies and capabilities for this role

Compliance GovernanceCompliance Management SystemLicense ManagementExam ManagementRegulatory OversightAudit ManagementRisk ManagementTeam LeadershipCross-functional CollaborationStrategic Planning

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This is a hybrid position with on-site expectations of 3 days per week in our New York or SF Headquarters. For candidates outside of the NY/NJ/SF area, you may be eligible for our relocation assistance program.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills and experience are required for this role?

The role requires seasoned strategic compliance leadership, experience providing oversight to high-performing compliance teams, and expertise in compliance management systems, licensing operations, regulatory engagement, and cross-functional collaboration.

What is the company culture like at Flex?

Flex fosters a mission-driven culture focused on empowering renters with flexible payment options, embedding compliance across the enterprise, and scaling rapidly with strong investor support and an enthusiastic user base.

What makes a strong candidate for this position?

A strong candidate is a strategic compliance leader experienced in overseeing CMS and LEM teams, shaping strategy, representing compliance in senior forums, and ensuring regulatory compliance and cross-functional collaboration to support business scaling.

Flex

Comprehensive contract manufacturer for electronics

About Flex

Flex provides comprehensive electronics manufacturing services, originally starting with circuit board production for tech companies in Silicon Valley. The company automates its manufacturing processes to ensure reliability and cost-effectiveness, which has made it a trusted partner for various industries, including automotive, healthcare, and consumer electronics. Flex's services encompass design, engineering, manufacturing, and supply chain management, allowing businesses to outsource their production needs and focus on their core activities. A key differentiator for Flex is its subsidiary, Anord Mardix, which specializes in critical power solutions and custom products for clients with complex requirements. Additionally, Flex is dedicated to sustainability, aiming for a significant portion of its customers to adopt science-based emissions targets by 2025, reflecting its commitment to environmental responsibility.

Singapore, SingaporeHeadquarters

1969Year Founded

$200MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Company Equity

Unlimited Paid Time Off

Paid Holidays

Parental Leave

Profit Sharing

Risks

Integrating JetCool Technologies may lead to operational and cultural alignment challenges.

Partnership with Musashi Energy exposes Flex to risks of emerging technology failures.

Jamdeo joint venture faces competitive pressures in the smart TV and media streaming market.

Differentiation

Flex offers end-to-end manufacturing solutions, from design to supply chain services.

Anord Mardix, a Flex subsidiary, specializes in critical power solutions and custom offerings.

Flex's commitment to sustainability aligns with global efforts to combat climate change.

Upsides

Flex's acquisition of JetCool enhances its data center cooling solutions for AI servers.

Partnership with Musashi Energy boosts Flex's AI data center energy storage capabilities.

Flex's Zhuhai facility's AME Excellence Award highlights its world-class manufacturing standards.

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