Senior Director, Compliance Governance & Operations at Flex

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial ServicesIndustries

Requirements

Seasoned and strategic compliance leader experience
Ability to provide oversight and guidance to high-performing teams managing Compliance Management System (CMS) and License & Exam Management (LEM)
Expertise in shaping team strategy, representing Compliance in senior forums, and strengthening cross-functional collaboration
Knowledge of federal and state laws, bank partner requirements, regulatory engagement, and third-party risk management
Experience in licensing operations, exam coordination, and regulatory interactions
Leadership skills to set strategy, priorities, and performance expectations while supporting day-to-day execution
Ability to serve as escalation point and executive representative
Willingness to work hybrid with 3 days per week on-site in New York, SLC, or SF Headquarters (relocation assistance may be available for eligible candidates outside NY/NJ/SF/SLC area)

Responsibilities

Provide strategic oversight of CMS team, ensuring integration of policies, training, complaints, vendor oversight, and regulatory engagement
Ensure internal compliance policies are maintained and updated in line with federal/state laws and bank partner requirements
Oversee framework for role-based training programs, adaptable to risk exposure, job function, and regulatory changes
Govern complaint management processes for timely responses, effective remediation, and organizational learning
Ensure third-party risk management standards via vendor due diligence and oversight
Represent Flex with regulators and bank partners to reinforce transparency and credibility
Provide oversight of LEM operations, including licensing acquisition, renewals, amendments, and change management
Oversee exam coordination for precise and timely responses to regulatory inquiries and exams
Ensure centralized records of license and exam documentation, deadlines, and filings
Support proactive regulator engagement to anticipate and address issues
Partner with Legal, Operations, Finance, and other teams to embed licensing and exam readiness
Set strategy, priorities, and performance expectations for CMS and LEM teams while supporting execution
Serve as escalation point and executive representative for CMS and LEM
Represent Compliance in internal and external forums, balancing regulatory requirements with business strategy
Build visibility for the team’s contributions

Skills

Key technologies and capabilities for this role

Compliance Management SystemLicense & Exam ManagementRegulatory ComplianceCompliance GovernanceTeam LeadershipCross-functional CollaborationStrategic PlanningAudit ManagementRisk Oversight

Questions & Answers

Common questions about this position

Is this a remote position or does it require office attendance?

This is a hybrid position with on-site expectations of 3 days per week in our New York, SLC or SF Headquarters. For candidates outside of the NY/NJ/SF/SLC area, you may be eligible for our relocation assistance program.

What are the key responsibilities of this role?

The role involves providing strategic oversight of the Compliance Management System (CMS) team, including policies, training, complaints, vendor oversight, and regulatory engagement, as well as oversight of License & Exam Management (LEM) operations.

What experience is needed for the Head of Compliance Governance and Operations role?

A seasoned and strategic compliance leader is required to provide oversight and guidance to established, high-performing teams managing Flex’s Compliance Management System (CMS) and License & Exam Management (LEM).

What is the company culture like at Flex?

Flex emphasizes embedding a culture of compliance across the enterprise, with high-performing teams already in place, and focuses on cross-functional collaboration and scaling alongside the business.

What makes a strong candidate for this position?

Strong candidates are seasoned compliance leaders experienced in shaping team strategy, representing compliance in senior forums, overseeing CMS and LEM functions, and ensuring regulatory compliance and partner trust.

Flex

Comprehensive contract manufacturer for electronics

About Flex

Flex provides comprehensive electronics manufacturing services, originally starting with circuit board production for tech companies in Silicon Valley. The company automates its manufacturing processes to ensure reliability and cost-effectiveness, which has made it a trusted partner for various industries, including automotive, healthcare, and consumer electronics. Flex's services encompass design, engineering, manufacturing, and supply chain management, allowing businesses to outsource their production needs and focus on their core activities. A key differentiator for Flex is its subsidiary, Anord Mardix, which specializes in critical power solutions and custom products for clients with complex requirements. Additionally, Flex is dedicated to sustainability, aiming for a significant portion of its customers to adopt science-based emissions targets by 2025, reflecting its commitment to environmental responsibility.

Singapore, SingaporeHeadquarters

1969Year Founded

$200MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Company Equity

Unlimited Paid Time Off

Paid Holidays

Parental Leave

Profit Sharing

Risks

Integrating JetCool Technologies may lead to operational and cultural alignment challenges.

Partnership with Musashi Energy exposes Flex to risks of emerging technology failures.

Jamdeo joint venture faces competitive pressures in the smart TV and media streaming market.

Differentiation

Flex offers end-to-end manufacturing solutions, from design to supply chain services.

Anord Mardix, a Flex subsidiary, specializes in critical power solutions and custom offerings.

Flex's commitment to sustainability aligns with global efforts to combat climate change.

Upsides

Flex's acquisition of JetCool enhances its data center cooling solutions for AI servers.

Partnership with Musashi Energy boosts Flex's AI data center energy storage capabilities.

Flex's Zhuhai facility's AME Excellence Award highlights its world-class manufacturing standards.

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