Senior Director, Client Service (B2B) at Bounteous

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial, Manufacturing, Logistics, Distribution, Agriculture, Transportation, AutomotiveIndustries

Requirements

Background in the United States B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive)
5+ years of account leadership as a client partner, client service executive, engagement lead, and/or account management experience
10+ years of experience in the professional services and/or consulting industry
5+ years of relevant experience in the U.S. B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive), either client-side or as a trusted advisor
Experience with the U.S. financial services sector (banking, wealth management, insurance, and fintech) a plus
Demonstrated success strategically growing portfolios and expanding client accounts
Strong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
Skilled at managing multiple clients in an ever-changing environment
Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
Outstanding executive presence, presentation, and negotiation skills
Willingness to travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations

Responsibilities

Oversee, grow, and continuously expand a portfolio of key strategic diversified accounts, comprising $8-15MM in revenue
Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders
Intimately understand the client’s brand and business; identify long term goals and key objectives
Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
Guide cross-functional teams from initiation through to completion
Promote Bounteous’ integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships
Collaborate with practice and competency leaders to deliver best-in-class solutions
Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders
Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys
Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
Understand the scope of programs as defined by the business requirements and budget process
Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce
Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement

Skills

Key technologies and capabilities for this role

Client Relationship ManagementStrategic Account ManagementBusiness DevelopmentB2B SalesCross-Functional Team LeadershipPortfolio ManagementExecutive Stakeholder EngagementRevenue Growth

Questions & Answers

Common questions about this position

What experience is required for the Senior Director, Client Service role?

Candidates need 5+ years of account leadership as a client partner, client service executive, engagement lead, or account management experience, plus 10+ years of overall experience, with a background in the US B2B sector such as industrial, manufacturing, logistics, distribution, agriculture, transportation, or automotive.

Is this a remote position or does it require travel?

The role largely allows autonomy in managing the book of business but requires travel up to 60% to meet client stakeholders, build relationships, and expand within client organizations.

What is the expected revenue portfolio size for this role?

The position involves overseeing, growing, and expanding a portfolio of key strategic diversified accounts comprising $8-15MM in revenue.

What does the company culture emphasize for this role?

The role emphasizes strategic thinking, strong client relationships, business growth, autonomy in managing accounts, collaboration with cross-functional and internal teams, and proactive self-development.

What makes a strong candidate for this Senior Director position?

Ideal candidates are strategic thinkers with proven success in client relationships, business growth, B2B sector experience, and the ability to manage large revenue portfolios while leading cross-functional teams.

Bounteous

Digital transformation consultancy enhancing customer experiences

About Bounteous

Bounteous provides digital transformation consulting services that focus on creating data-driven solutions to improve customer experiences and foster long-term loyalty. The company collaborates with clients in various sectors, including restaurants, convenience stores, payment systems, banking, insurance, and wealth management, to develop tailored digital solutions that address specific business challenges. Bounteous's approach emphasizes co-innovation, where they work closely with clients to enhance digital platforms and customer engagement strategies. Following a merger with Accolite Digital and the acquisition of Hathway, Bounteous expanded its service offerings to include comprehensive digital transformation, from strategy development to implementation and optimization. The company's goal is to deliver quick and effective results for clients, helping them remain competitive in a fast-evolving digital environment.

Chicago, IllinoisHeadquarters

2003Year Founded

ACQUISITIONCompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Award-winning culture

World-class, Fortune 500 engagements

Professional growth opportunities

Flexible working hours

Take-what-you-need vacation

Competitive benefits

Continuing education

Volunteer programs

Ample snacks

Risks

Rapid AI advancements may outpace Bounteous' current capabilities, risking competitive disadvantage.

Integration challenges from the Accolite merger could disrupt service delivery.

Expansion into India may expose Bounteous to unfamiliar regulatory environments.

Differentiation

Bounteous excels in co-innovation, working closely with clients for tailored solutions.

The merger with Accolite enhances Bounteous' end-to-end digital transformation capabilities.

Bounteous' partnership with Persado leverages GenAI for superior digital marketing outcomes.

Upsides

Bounteous' expertise in cloud solutions aligns with the trend of cloud modernization.

The demand for hyper-personalization in marketing boosts Bounteous' customer engagement services.

AI-driven analytics tools enable Bounteous to offer targeted digital solutions.

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