Ada

Senior DevOps Engineer

Canada

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates must possess at least 5 years of experience in DevOps, Site Reliability Engineering (SRE), or platform teams, along with strong motivation and experience in utilizing automation to minimize operational burden for both DevOps and product engineering teams. They should have hands-on experience managing and scaling data infrastructure, coupled with practical knowledge of containers and distributed computing platforms such as Kubernetes, and experience creating and supporting cloud-based systems at scale, particularly with Infrastructure as Code (IaC) on platforms like AWS, Azure, or GCP. A solid understanding of a server-side programming language, proficient in one or more languages like Python or bash scripting, is required, alongside experience handling on-call responsibilities for production services and managing critical production infrastructure with a customer-first operational safety approach.

Responsibilities

The Senior DevOps Engineer will be responsible for building and maintaining the foundational infrastructure and tools that power Ada, focusing on improving developer velocity, ensuring operational excellence, and fostering a scalable and healthy engineering organization. They will also contribute to monitoring and maintaining critical production infrastructure, ensuring reliability and uptime, and providing a customer-first operational safety approach, alongside experience managing critical production infrastructure, and handling on-call responsibilities for production services.

Skills

Cloud Engineering
DevOps
Site Reliability Engineering
Infrastructure Management
Operational Excellence
Developer Velocity
Scalability
Automation

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Key Metrics

Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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