Senior Data Analyst - Chatbot (AI/LLM) at Binance

Asia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, CryptocurrencyIndustries

Requirements

5+ years of experience in data analytics, with deep expertise in statistics, machine learning, and data-driven decision-making
Proficient in SQL, Python, Spark, Power BI, and Tableau, capable of delivering end-to-end analytical solutions
Hands-on LLM experience in developing Prompt, RAG, Workflows, GenAI, Dify and Agents, with a strong track record of iterative optimization and performance enhancement
Good business sense and logical thinking. Ability to synthesize information and generalize the pattern
Experience with customer service data analysis and AI bot analysis will be beneficial

Responsibilities

Responsible for the overall planning, design, delivery and promotion of CS bot data analysis
Design an effective analysis and reporting system to enable internal teams to quickly break-down key metrics, diagnose weak areas and suggest actionable items
Led the implementation of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring
Collaborate closely with cross-functional teams including PM, data engineering, and CS operations team to achieve product objectives
Review CS bot KPI and user cases regularly and find valuable insights to guide product and operation improvements

Skills

SQL

Python

Spark

Power BI

Tableau

statistics

machine learning

LLM

Prompt

RAG

GenAI

Dify

Agents

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees