Senior Customer Tech Support Specialist (Help Desk Manager) at Strategic Data Systems

Dahlgren, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense Technology, Government, IT SupportIndustries

Skills

Key technologies and capabilities for this role

Desktop SupportHelp Desk SupportActive DirectoryIP Address AssignmentServiceNowTroubleshootingStandard Operating Procedures (SOPs)Security+IAT Level II

Questions & Answers

Common questions about this position

What is the salary for this Senior Customer Tech Support Specialist position?

The salary is negotiable.

Is this role remote or on-site?

This is an on-site position at Dahlgren Naval Surface Warfare Center in Dahlgren, VA.

What qualifications are required for this role?

Candidates need a DOD Top Secret Security Clearance, Active CompTIA Security+CE or equivalent IAT Level II Certification, and 6 years of similar professional experience in DoD or Federal environments.

What benefits are offered for this position?

The position is full-time with benefits.

What makes a strong candidate for this Help Desk Manager role?

A strong candidate will have DOD Top Secret clearance, CompTIA Security+CE certification, 6+ years in DoD/Federal help desk support, and additional IT Level 1 designation with advanced proficiency.

Strategic Data Systems

Provides IT services and solutions for defense and federal agencies

About Strategic Data Systems

Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.

1854 Keller Pkwy a, Keller, TX 76248, USAHeadquarters

1997Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, AerospaceIndustries

51-200Employees