Senior Customer Tech Support Specialist (Help Desk Manager) at Strategic Data Systems

Dahlgren, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense Technology, Government, IT SupportIndustries

Requirements

Candidates must possess a DOD Top Secret Security Clearance, an Active CompTIA Security+CE or equivalent IAT Level II Certification, and 6 years of professional experience in DoD or Federal environments. They must also be designated as an IT Level 1 with a T5/T5R investigation and a CWF designation at the IAT III level or 411 Work Role Code with the proficiency level of Advanced.

Responsibilities

The Senior Customer Tech Support Specialist will provide on-site desktop support and general help desk support to RDT&E Network users, offering phone support for connectivity and Active Directory account management. They will assign IP addresses, maintain the IPA Database, utilize a ticketing system to track trouble calls, assist with mailbox maintenance, and participate in the development and maintenance of Standard Operating Procedures (SOPs).

Skills

Desktop Support

Help Desk Support

Active Directory

IP Address Assignment

ServiceNow

Troubleshooting

Standard Operating Procedures (SOPs)

Security+

IAT Level II

Strategic Data Systems

Provides IT services and solutions for defense and federal agencies

About Strategic Data Systems

Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.

1854 Keller Pkwy a, Keller, TX 76248, USAHeadquarters

1997Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, AerospaceIndustries

51-200Employees