Senior Customer Support Engineer – Enterprise at Contentsquare

Cairo, Cairo Governorate, Egypt

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AnalyticsIndustries

Requirements

3–5+ years of experience in a technical support, solutions engineering, or customer-facing engineering role
Strong technical background with JavaScript, HTML/CSS, and APIs
Proficient with SQL and debugging tools such as Chrome DevTools
Proven experience supporting enterprise clients in a fast-paced, data-centric environment
Ability to break down complex technical topics for diverse audiences (product managers, developers, marketers, execs)
Outstanding written communication skills — clear, concise, and human
A proactive mindset and strong ownership — you don’t wait to be asked, you lean in
Empathetic person who is comfortable with ambiguity and is an incredibly fast learner

Responsibilities

Own and resolve complex technical issues involving data collection, implementation, session replay, masking logic, APIs, and third-party integrations
Become more knowledgeable about analytics than anyone else, with complete context on the product and expertise in the larger analytics space
Collaborate cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement
Coach and mentor Support Engineers across the team — helping elevate technical depth and customer communication
Partner with other senior engineers to lead incident response, major escalations, and drive resolution for critical issues
Communicate technical concepts clearly to a wide-range of audiences: product managers, marketers, data scientists, engineers, and C-level executives
Advocate for the best customer experience, serving as the voice of customers when defining product requirements with engineers or helping marketers educate about analytics
Answer customer emails, debug complex technical issues, and devise strategies to help customers get the most out of the product

Skills

Key technologies and capabilities for this role

data collectionsession replaymasking logicAPIsthird-party integrationsdebugginganalyticsHeapContentsquare

Questions & Answers

Common questions about this position

What does a Senior Customer Support Engineer do at Contentsquare?

You'll own and resolve complex technical issues involving data collection, implementation, session replay, masking logic, APIs, and third-party integrations, collaborate cross-functionally with Product, Engineering, and Customer Success teams, coach and mentor Support Engineers, and advocate for the best customer experience.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What is the company culture like at Contentsquare?

Contentsquare aims to create an inclusive workplace where everyone learns and succeeds, with a community of individuals who are daring, understanding, and deliberate, focused on making the complex simpler for customers and each other.

What makes a strong candidate for this Senior Customer Support Engineer role?

A strong candidate is an empathetic person who is comfortable with ambiguity, an incredibly fast learner, with experience handling complex technical issues, clear communication of technical concepts, and the ability to collaborate cross-functionally and mentor others.

Contentsquare

Digital experience analytics and insights platform

About Contentsquare

Contentsquare provides digital experience analytics through an AI-powered platform that analyzes customer behaviors, feelings, and intentions across various online touchpoints. The platform collects data from over 1 million websites, allowing businesses to understand how customers interact with their digital content. This understanding helps companies improve their operations, build customer trust, and ensure that their services are secure, private, and accessible. Unlike many competitors, Contentsquare focuses on delivering deep insights that foster empathy towards customers, enabling brands to enhance customer satisfaction and adapt quickly to market changes. The goal of Contentsquare is to empower businesses to create meaningful customer experiences that drive growth and loyalty.

Paris, FranceHeadquarters

2012Year Founded

$1,257.4MTotal Funding

SERIES_FCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Opportunities for personal growth and career development

Competitive salaries

Generous health and retirement benefits

Excellent family care

Paid time off and flexible policies

Fun and ambitious work environment

Risks

Increased competition from emerging platforms may erode Contentsquare's market share.

The departure of key executives could lead to strategic instability.

Integration challenges with acquisitions like Heap may cause operational inefficiencies.

Differentiation

Contentsquare offers AI-powered insights into customer behaviors and feelings across all touchpoints.

The platform integrates four analytics domains: DXA, DEM, PA, and VoC.

Contentsquare's focus on privacy and accessibility builds strong customer trust.

Upsides

Contentsquare's new AI features enhance conversion, retention, and NPS improvements.

Strategic partnerships, like with TMG, expand Contentsquare's digital experience capabilities.

The rise of AI-driven personalization boosts demand for Contentsquare's analytics solutions.

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