Senior Customer Support Engineer at Kalderos

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Logistics, Software, TransportationIndustries

Requirements

An Engineering degree (BE/BTech) in Computer Science
2-5 years of technical support or product support (Application Support) experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus
Familiarity with diagnostic tools like Hyperic or similar is a bonus
Understanding of relational database structures and web-based enterprise solutions
Strong analytical and technical troubleshooting skills across various applications and technologies
Detail-oriented, self-motivated, and assertive communicator
Excellent written and verbal communication skills in English
Inherent customer service and technical support orientation
Willingness to travel as needed and the ability to work extended hours under tight deadlines
Teamwork skills, especially in multi-disciplinary virtual teams across different locations
Flexibility to work in shifts based on business requirements
Strong leadership, time management, and organizational abilities
Additional Expertise: Experience wi (incomplete, but noted as additional expertise)

Responsibilities

Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products
Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release
Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers
Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment
Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources
Participate in software implementations and upgrades at customer facilities as necessary
Be part of a global 24x7 on-call duty roster to manage and address critical issues
Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews
Troubleshoot and develop detailed cases related to software defects for sustaining engineers and create workaround processes when standard processes fail
Work closely with other technical resources to ensure timely resolution or escalation of incoming service issues, demonstrating an ability to understand technical issues related to Navis software

Skills

Customer Support

Troubleshooting

Software Defects

Case Management

Navis TOS

Yard Management

Shipment Visibility

Asset Management

Communication

Technical Support

Kalderos

Optimizes drug discount management platform

About Kalderos

Kalderos provides a platform designed to improve the management of drug discounts in the healthcare sector. This platform helps healthcare providers and pharmaceutical manufacturers accurately manage discount claims and avoid duplicate discounts. By using data analytics and machine learning, Kalderos simplifies the complicated process of drug discount management, making it more efficient and clear. Clients subscribe to the service, paying for access to the platform and its features, which include real-time data validation, detailed reporting tools, and automated compliance checks. These features assist clients in saving time and minimizing financial risks related to drug discount programs. Kalderos primarily serves large healthcare systems and pharmaceutical companies in the United States.

Chicago, IllinoisHeadquarters

2016Year Founded

$48.6MTotal Funding

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Phone/Internet Stipend

Commuter Benefits

Home Office Stipend

Risks

Strategic shifts by new CSO Daryl Todd may disrupt existing operations.

Involvement in Arkansas litigation could lead to legal challenges or reputational damage.

Accountant shortage in the U.S. may impact Kalderos' financial reporting capabilities.

Differentiation

Kalderos offers a unique SaaS-based drug discount management solution.

The platform uses machine learning to detect inconsistencies in drug discount claims.

Kalderos provides real-time data validation and automated compliance checks.

Upsides

Growing demand for AI-driven compliance solutions in healthcare boosts Kalderos' market potential.

Expansion of 340B program compliance needs increases demand for Kalderos' services.

Collaboration opportunities with hospitals enhance Kalderos' drug discount management capabilities.

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