Senior Customer Success Manager (Financials) at Kpler

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Commodities, Energy, MaritimeIndustries

Requirements

5+ years of experience as a customer success manager, preferably in energy or commodity markets, managing a portfolio of financial clients
Comfortable with data and understand its relevance
Ideally, experience with programming languages like Python or R
Client-focused, capable of adapting to customers’ needs, and strong communication skills
Driven and self-disciplined, able to work autonomously without much guidance and thrive in a fast-paced, ever-changing environment
Critical thinker with attention to detail and a problem solver capable of constantly producing and curating support content
Team player, quick learner, able to work with short deadlines across different tasks
Methodical, analytical, and good at prioritizing, dealing with multiple stakeholders and projects simultaneously
Enjoys finding solutions, improving processes, and good at knowledge transfer
Genuinely cares about clients, takes ownership of projects, and keeps an eye on long-term goals

Responsibilities

Maintain a meaningful level of engagement with clients and be the key point of contact for inquiries
Coach users to be experts on the terminal, Excel add-in, API, and data integration
Help commercial teams uncover upsell/cross-sell opportunities based on clients’ needs
Proactively align client’s goals with Kpler’s
Continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.)
Ensure appropriate client contacts, documentation, reviews, and projects are added to Salesforce and kept up-to-date
Communicate with clients daily via email, phone, video calls, or face-to-face on topics like product usage, new features, support, etc., considering their individual needs
Liaise with different teams at Kpler (e.g., Sales, Product, Engineering) to enable clients to use the solution to its maximum potential

Skills

Salesforce

Excel

API

Data Integration

Customer Success

Client Engagement

Upsell

Cross-sell

CRM

Product Training

Kpler

Provides data and analytics for commodity markets

About Kpler

Kpler provides intelligence solutions for commodity markets, focusing on over 25 different commodities including oil, gas, LNG, and maritime freight. The company offers real-time data and analytics through various platforms such as a web-based terminal, API, SDK, and Excel add-in, allowing clients to easily integrate this information into their workflows. Kpler's clients, which include portfolio managers, investment firms, and brokers, use its data to make informed decisions regarding commodity flows, storage levels, and market trends. Unlike its competitors, Kpler emphasizes transparency and accuracy, providing detailed insights into complex markets, such as U.S. crude oil export flows and global storage inventories. The company's goal is to empower clients with expert insights and reliable data solutions to navigate volatile markets.

Paris, FranceHeadquarters

2014Year Founded

$214MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Integration of MarineTraffic and FleetMon may cause operational challenges for Kpler.

Emerging data analytics startups could threaten Kpler's market share.

Economic downturns may impact Kpler's subscription-based revenue model.

Differentiation

Kpler offers real-time market intelligence for over 40 commodity markets.

Kpler's strategic acquisitions enhance its data analytics capabilities and market reach.

Kpler provides multiple access points for data integration, including API and SDK.

Upsides

Kpler's partnership with WTO boosts its credibility in global trade analytics.

Acquisitions of MarineTraffic and FleetMon strengthen Kpler's maritime sector presence.

Growing LNG markets in Asia increase demand for Kpler's cargo-tracking solutions.

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