Senior Customer Success Manager at UiPath

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Automation, RPA, Enterprise SoftwareIndustries

Requirements

Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
Experience with professional services & attach motions for support/services
Experience in a high-growth technology company, preferably in the SaaS space
Strategic thinker with deep understanding of professional services, adoption strategies, and organizational change management
Track record of delivering impact to customers
Passion for ensuring customers achieve their desired outcomes
Strong bias towards action and ability to navigate ambiguity
Leadership skills to drive results through internal & external teams
Understanding of automation technologies and operational, technical & change management best practices
Curious, self-propelled, generous, genuine, and care about team, company, and larger purpose

Responsibilities

Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve stated objectives
Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across internal and external workstreams
Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives
Develop and maintain workstream plans, timelines, and deliverables, ensuring adherence to success milestones
Serve as the primary point of contact for clients, building and nurturing strong relationships
Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies
Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies
Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact
Stay abreast of industry trends, emerging technologies, and best practices in automation; contribute to thought leadership content and share insights with clients
Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified, customer-centric approach; communicate client expectations
Track and manage execution to plan
Work closely with clients and internal teams to develop effective solutions to problems

Skills

Customer Success

Account Management

Adoption Strategy

Change Management

Professional Services

Post-Sales Strategy

Value Delivery

Leadership

Strategic Thinking

Orchestration

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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