[Remote] Senior Customer Success Manager at TrueML

Indiana, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of experience as a Client Success Manager, Account Manager, or similar role
Proven track record of managing and growing a portfolio of high-value, enterprise-level clients
Strategic leader with the ability to engage with C-suite executives and senior leaders
Exceptional ability to solve complex, multi-faceted problems and lead cross-functional teams
Master communicator and presenter
Commercially astute with a deep understanding of business metrics and revenue drivers
Thrive in a fast-paced environment
Skilled mentor and leader

Responsibilities

Own a portfolio of the largest and most strategic accounts
Serve as a trusted advisor to senior executives and key stakeholders
Lead high-level Monthly Business Reviews (MBRs) and executive-level discussions
Help clients leverage products to achieve enterprise-wide business transformation and competitive advantage
Anticipate and resolve complex client challenges
Identify and proactively pursue upsell and cross-sell opportunities
Contribute to the renewal strategy and process for the CSM team
Act as the principal voice of the customer for the portfolio
Influence product roadmaps and strategic business decisions
Mentor and guide junior CSMs
Lead cross-functional initiatives and foster collaboration across product, engineering, sales, and marketing

Skills

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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