Senior Customer Success Manager | APAC

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. Our platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management. We support workers in over 100 countries with AI-powered tools and a fully owned payroll infrastructure, enabling businesses to scale smarter, faster, and more compliantly.

Deel is one of the largest globally distributed companies, with a team of 5,000+ spanning over 100 countries and speaking 74 languages. Our dynamic culture fosters continuous learning and innovation.

As the fastest-growing SaaS company in history, Deel is transforming global talent connection, breaking down barriers to hiring and career opportunities. We are building the infrastructure for the future of work, promoting a more diverse and inclusive global economy. In 2024, we processed $11.2 billion in payments and provided healthcare/benefits in 109 countries.

Deel has received recognition such as CNBC Disruptor 50, Forbes Cloud 100, and Deloitte Fast 500, with a consistent high customer satisfaction rating. Your experience at Deel will be a career accelerator, allowing you to tackle complex challenges impacting millions of people's working lives. With a $12 billion valuation and $800 million ARR, you will drive meaningful impact and build expertise in the transformation of global work.

Summary

You will be the primary point of contact for Deel's clients, both internally and externally. This dynamic role involves building strong customer relationships and identifying opportunities for long-term revenue growth. You will act as a trusted advisor, offering strategic guidance on operational and product-related matters. Additionally, you will serve as an internal advocate for clients, championing new products and capabilities to support their business expansion with Deel.

You are a passionate business builder who thrives on solving complex, challenging, and ambiguous problems. You are hands-on, data-driven, and skilled in project management with multiple stakeholders. Collaboration and a high-performance team environment are crucial for you.

Responsibilities

• Accounts: Focus on a smaller portfolio of high-value strategic VIP accounts.
• Develop and execute comprehensive account strategies for long-term client success.
• Risk Management: Proactively identify and mitigate potential risks.
• Coordinate and manage internal stakeholders to address customer issues promptly and optimize customer sentiment.
• Relationship Building: Cultivate relationships with senior client stakeholders.
• Gain a deep understanding of clients' businesses, hiring plans, and success metrics.
• Develop and implement success plans to maximize the customer experience.
• Host regular business reviews to discuss partnership progress.