Senior Customer Success Manager at OneTrust

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Privacy, Data GovernanceIndustries

Requirements

Excellent communicator who understands how messaging resonates with different stakeholders and can tailor style to meet the audience
Motivated to drive outcomes for customers, viewing customer success as your own
Comfortable holding other stakeholders accountable and unafraid to speak up when needed
Technology enthusiast eager to learn how customers use products
Empathetic to customers, able to drill down into pain points and find solutions that meet their needs
Steady in the face of business-critical issues and capable of handling customer escalations
Thrives in a fast-paced environment

Responsibilities

Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle
Act as the primary contact and guide to help customers navigate OneTrust
Collaborate cross-departmentally to provide product expertise
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with product roadmap
Advocate for customers by sharing their key business requirements internally with Product and Engineering teams and managing product feature requests
Understand each customer's industry and trust management strategy to help them utilize the OneTrust platform to derive maximum business value
Deliver business reviews to communicate strategically with customers and their executive teams to ensure delivery on business objectives
Utilize adoption metrics to share best practices, nurture value-added activities, proactively identify risks, and identify growth opportunities
Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust’s revenue strategy
Utilize adoption stats to gauge customer engagement, identifying opportunities for further training, adoption, or possible expansion
Deliver and communicate ROI for customers throughout their lifecycle, ensuring they derive maximum value from their investment in OneTrust and fully leverage their subscription

Skills

Customer Success Management

Account Management

Stakeholder Engagement

Revenue Retention

Product Adoption

Cross-Functional Collaboration

Strategic Advisory

Customer Relationship Management

Executive Sponsorship

OneTrust

Data privacy and governance management platform

About OneTrust

OneTrust provides a platform that assists businesses in managing their data privacy, governance, risk, and compliance needs. The platform helps organizations visualize and control their data, addressing the challenge of 'data sprawl' by tracking what data they have, where it is stored, and how it is used. This is crucial for ensuring compliance with various laws and regulations regarding data usage and customer privacy. OneTrust serves a wide range of businesses, from small companies to large enterprises, all of which need to handle data responsibly. The company operates on a subscription model, where clients pay a recurring fee based on their size and data management needs. OneTrust's goal is to empower businesses to use data ethically while maintaining compliance with legal standards.

Atlanta, GeorgiaHeadquarters

2016Year Founded

$1,089.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Stock Options

Performance Bonus

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Professional Development Budget

Risks

Emerging privacy tech startups may erode OneTrust's market share.

Rapid AI technology evolution could outpace OneTrust's platform capabilities.

Over-reliance on partnerships may expose OneTrust to performance risks.

Differentiation

OneTrust offers a comprehensive platform for data privacy and governance management.

The platform automates compliance with global data privacy regulations, reducing manual efforts.

OneTrust's integration with IAB Diligence Platform enhances its advertising compliance capabilities.

Upsides

Growing demand for AI governance tools boosts OneTrust's market potential.

Partnerships with cloud providers like Microsoft Azure expand platform accessibility.

Increasing complexity of global data privacy regulations drives demand for OneTrust's solutions.

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