Senior Customer Solutions Manager at Entrust

Uttoxeter, England, United Kingdom

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, Identity, PaymentsIndustries

Years of experience in enterprise IT, specifically in a customer-facing role such as a vendor, partner, consultant, or managing technical programs/customer success
Bachelor’s degree in Business, Engineering, Computer Science, or a relevant field
Strong project management skills, including experience with jointly agreed upon success plans
Ability to travel as needed
Must be able to lawfully work within the UK and have unrestricted work authorization for the UK
Strong background in enterprise infrastructure, cloud environments (AWS, GCP, Azure) (preferred)

Act as a customer advisor, deeply understanding customer goals and priorities to guide their journey on Entrust solutions for identity, secure payments, and digital security
Monitor customer health using data and tools, establishing a regular cadence to ensure successful adoption of Entrust products and services
Meet with internal and external stakeholders to define desired business outcomes and align Entrust resources, utilizing tools like value maps, program management (e.g., Asana), and Proof of Concept (POC) engagements
Serve as an evangelist for Entrust, actively looking for expansion opportunities, helping secure new deals, and building/tracking joint success plans to ensure successful renewals
Be the voice of the customer within Entrust, collaborating closely with Sales, Professional Services, Product, and Engineering teams to influence direction and remove friction points, including leading escalation of critical blockers
Work to create referenceable customers, escalating their success through case studies, blog posts, customer roundtables, and presentations
Maintain awareness and oversight of all Professional Services and Partner delivery, tracking customer initiatives to anticipate and mitigate risk