Senior Customer Solutions Manager at Entrust

Uttoxeter, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, Identity, PaymentsIndustries

Requirements

Years of experience in enterprise IT, specifically in a customer-facing role such as a vendor, partner, consultant, or managing technical programs/customer success
Bachelor’s degree in Business, Engineering, Computer Science, or a relevant field
Strong project management skills, including experience with jointly agreed upon success plans
Ability to travel as needed
Must be able to lawfully work within the UK and have unrestricted work authorization for the UK
Strong background in enterprise infrastructure, cloud environments (AWS, GCP, Azure) (preferred)

Responsibilities

Act as a customer advisor, deeply understanding customer goals and priorities to guide their journey on Entrust solutions for identity, secure payments, and digital security
Monitor customer health using data and tools, establishing a regular cadence to ensure successful adoption of Entrust products and services
Meet with internal and external stakeholders to define desired business outcomes and align Entrust resources, utilizing tools like value maps, program management (e.g., Asana), and Proof of Concept (POC) engagements
Serve as an evangelist for Entrust, actively looking for expansion opportunities, helping secure new deals, and building/tracking joint success plans to ensure successful renewals
Be the voice of the customer within Entrust, collaborating closely with Sales, Professional Services, Product, and Engineering teams to influence direction and remove friction points, including leading escalation of critical blockers
Work to create referenceable customers, escalating their success through case studies, blog posts, customer roundtables, and presentations
Maintain awareness and oversight of all Professional Services and Partner delivery, tracking customer initiatives to anticipate and mitigate risk

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementStrategic AdvisoryCustomer AdoptionDigital SecurityIdentity ManagementSecure PaymentsCustomer Health Monitoring

Questions & Answers

Common questions about this position

Is this Senior Customer Solutions Manager position remote?

Yes, the position is remote in the UK.

What are the main responsibilities of the Senior Customer Solutions Manager?

Responsibilities include providing strategic guidance, monitoring customer health and adoption, delivering outcomes by aligning resources, driving growth and renewals, advocating for customers internally, and elevating customer value through referenceable success stories.

What skills or qualities are needed for this role?

The role requires being a highly driven, technically-minded leader passionate about guiding enterprise clients through digital transformation, with skills in strategic advisory, customer health monitoring using data and tools, program management (e.g., Asana), and cross-team collaboration.

What is the company culture like at Entrust?

Entrust fosters a flexible, global workplace that empowers careers, fosters collaboration, and values curiosity, dedication, and innovation from its people.

What makes a strong candidate for this Senior Customer Solutions Manager role?

A strong candidate is a highly driven, technically-minded leader passionate about customer success in digital security, identity, and payments, with the ability to act as a trusted advisor, orchestrate cross-functional teams, and drive measurable business outcomes.