Senior Customer Service Representative with French language at Medtronic

Heerlen, Limburg, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Live within a maximum 80km radius of Medtronic office in Heerlen, the Netherlands
Higher professional education (HBO), or at least MBO+ (Middle-level applied education)
Excellent verbal and written communication skills in English and French
2+ years of experience in customer service and order management
Computer literacy (MS-Office Outlook, Excel, Word)
Strong sense of responsibility and flexibility to take on additional tasks when required
Able to prioritize and work under pressure / cope with stressful situations
Customer-focused and service-oriented

Responsibilities

Support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders
Record, analyse, follow up on and solve dispute situations like complaints, returns, etc
Efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail
Execute tasks for the most critical business groups within Medtronic; operational support has a direct impact on improving the lives of patients
Being a single point of contact for business contacts for the execution of the OTC processes, within a cooperative relationship
Being a pro-active team player with a distinct drive for execution and results
Having a strong focus on customer satisfaction and being able to build lasting relationships with customers and colleagues in other departments and disciplines

Skills

Key technologies and capabilities for this role

FrenchCustomer ServiceOrder ProcessingInvoicingDispute ResolutionComplaints HandlingReturns ProcessingOrder-to-Cash

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

Candidates must live within 80km of the Medtronic office in Heerlen, Netherlands. After full-time training at the office, you work at least 2 days per week in the office and the rest from home, with cross-border employees required to be in the office 80% of the time as of 1 July 2022. Relocation support is not provided.

What education and experience are required?

Higher professional education (HBO) or at least MBO+ (Middle-level applied education) is required, along with 2+ years of experience in customer service and order management. Excellent verbal and written communication skills in English and French are also necessary, plus computer literacy in MS Office like Outlook and Excel.

What does a typical day involve in this role?

You will support day-to-day Order-To-Cash processes like processing and invoicing orders, handle disputes such as complaints and returns, answer sales team and customer inquiries via phone and email, and serve as a single point of contact for business contacts.

What is the company culture like at Medtronic?

Medtronic offers a dynamic, international environment focused on innovation, customer experience, and personal growth across global areas and cultures. It emphasizes being close to customers in hospitals, proactive teamwork, customer satisfaction, and building lasting relationships.

What makes a strong candidate for this position?

Strong candidates live within 80km of Heerlen, have HBO or MBO+ education, 2+ years in customer service and order management, fluency in English and French, and are proactive team players with a drive for execution, results, and customer satisfaction.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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