Senior Customer Service Associate at Nielsen

Pune, Maharashtra, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Business IntelligenceIndustries

Requirements

Advanced knowledge of NIQ's tools (Discover, Nad, DIPE, CX, Dynamics, etc.)
People management skills (or willingness to acquire them through NIQ online training and mentorship program)
Continuous learning about NIQ tools, processes, and other country reports

Responsibilities

Run and deliver assigned reports as per predefined deadlines and with quality
Support team members with queries and issues in report running
Help the team lead supervise the work of team members for the allocated country to ensure timely and quality delivery of reports
Ensure team members update production trackers, report inventories, and SOPs on a regular basis
Supervise BI Metrics tracking, Dynamics, and Timesheet usage within the team
Identify and propose improvements to BAU processes
Ensure improvements are implemented as per plan (automation, DIPE, simplification, etc.)
Ensure the assigned team continues learning
Ensure participation in cross-utilization to fully utilize the team’s capacity
Provide onboarding and BI-specific training to associates
Ensure all transition stages are completed as per plan for new reports or transformations (Knowledge transfer, Dry runs, Parallel runs, and BAU sign-offs)
Deploy minor change requests in reports following Dynamics requests/NSS
Provide advanced support to both internal and external teams
Maintain clear and succinct communication with all NIQ departments (CS, RL, Setup, Operations, etc.)
Perform in adherence to NIQ/BI quality performance, take corrective action when required, and provide RCA to Team Leader
Implement best practices identified by other Report Center teams (Governance, Setup, BI Consultants team)
Acquire people management skills and take ownership of team management activities
Provide regular updates to higher management on country and team’s performance
Act as the main point of contact between local country RL, CS, Setup, Operations teams, and BAU Pune team
Manage the workload of the local BAU

Skills

Key technologies and capabilities for this role

DiscoverNadDIPECXDynamicsBI MetricsTimesheetSOPsProduction TrackersReport InventoryAutomationKnowledge TransferOnboardingRCA

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site.

What benefits does NIQ offer?

NIQ offers a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).

What tools or skills are required for this role?

Advanced knowledge of NIQ's tools such as Discover, Nad, DIPE, CX, Dynamics is required.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What experience or qualities make a strong candidate for this role?

Strong candidates should have experience as a subject matter expert, advanced knowledge of NIQ tools, people management skills, and the ability to supervise teams, deliver reports on time, and drive process improvements.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

Land your dream remote job 3x faster with AI

Try Jobo Free