Senior Customer Reliability Engineer at Sysdig

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Security, TechnologyIndustries

Requirements

3+ years of experience as a Senior Technical Support/Escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)
Master level Kubernetes and Linux experience
Knowledge of one or more scripting languages (Bash/Shell/Python)
Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud
Fluent English language skills
Experience establishing communication and engagement with prospects (preferred)
Working knowledge of Cassandra, ElasticSearch, Postgres, and Kafka (preferred)
Experience using or integrating with Systems Management technologies (preferred)
Hands-on experience with PaaS tools or other cloud management software (preferred)
Experience in application integration (preferred)
Driven and proactive, with a focus on continuous self-improvement and skill development (preferred)

Responsibilities

Work as an important member of the technical support team providing Senior level technical knowledge on our customer issues, reporting to the Sr. Manager, Customer Reliability Engineer
Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests
Develop technical troubleshooting sessions, trainings and guides for internal CRE team members
Develop, review and maintain the internal collection of knowledge base articles
Triage and document bugs and enhancement requests as seen in the field, and through reproduction
Work with the Sysdig Escalation Management team on hot accounts which are high touch
Participate in on-call rotations

Skills

Key technologies and capabilities for this role

KubernetesLinuxTechnical SupportTroubleshootingEscalation ManagementCloud SecurityContainer ManagementKnowledge Base

Questions & Answers

Common questions about this position

What compensation and benefits does Sysdig offer?

Sysdig offers a great compensation package along with extra days off to prioritize well-being and mental health support through the Modern Health app for you and your family.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key skills required for the Senior Customer Reliability Engineer role?

The role requires 3+ years of experience as a Senior Technical Support/Escalation resource in container/cloud security, master level Kubernetes and Linux experience, knowledge of scripting languages like Bash/Shell/Python, and familiarity with public cloud providers such as AWS, Azure, and GCP.

What is the company culture like at Sysdig?

Sysdig emphasizes a culture where diversity fuels stronger ideas, open dialogue drives sharper decisions, and they are recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years.

What makes a strong candidate for this position?

Strong candidates are driven, proactive, with a focus on continuous self-improvement and skill development; Sysdig encourages applicants to reach out even if their experience doesn't perfectly match.

Sysdig

Cloud-native security and monitoring solutions

About Sysdig

Sysdig provides security and monitoring solutions specifically designed for cloud-native environments, such as applications running in containers and Kubernetes. Their main products, Sysdig Secure and Sysdig Monitor, help organizations manage security risks, ensure compliance, and maintain the performance of their applications. Clients subscribe to their services on a monthly or annual basis, which allows them to access various tiers of features tailored to their needs, from basic monitoring to advanced incident resolution. Sysdig differentiates itself by focusing exclusively on cloud-native security, catering to a wide range of industries including technology, finance, healthcare, and government. The company's goal is to empower organizations to secure and optimize their applications in complex IT environments, supporting their growth and stability.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$709.6MTotal Funding

SERIES_GCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Mental Health Support

Company Equity

Professional Development Budget

Risks

Technological advancements may outpace Sysdig's offerings, risking competitive edge loss.

New cybersecurity startups could dilute Sysdig's market share and pressure pricing.

Reliance on open-source solutions exposes Sysdig to potential vulnerabilities and challenges.

Differentiation

Sysdig uses a unique AI architecture for real-time cloud attack detection.

Open-source Falco enhances Sysdig's runtime threat detection capabilities.

Sysdig's tools integrate security into the DevOps process, supporting DevSecOps practices.

Upsides

Growing demand for cloud-native security boosts Sysdig's market potential.

AI-driven security solutions align with Sysdig's capabilities, enhancing threat detection.

Kubernetes adoption expansion increases demand for Sysdig's specialized security solutions.

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