Senior Customer Reliability Engineer at Sysdig

Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Security, TechnologyIndustries

Requirements

3+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)
Master level Kubernetes and Linux experience
Knowledge of one or more scripting languages (Bash/Shell/Python)
Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud
Experience balancing multiple challenges simultaneously
Experience writing and communicating in English

Responsibilities

Report to the Manager of Customer Reliability
Work as an important member of the technical support team providing senior level technical knowledge on customer issues
Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests
Develop technical troubleshooting sessions, trainings and guides for internal CRE team members
Develop, review and maintain the internal collection of knowledge base articles
Triage and document bugs and enhancement requests as seen in the field, and through reproduction
Work with the Escalation Management team on hot accounts which are high touch

Skills

Technical Support

Troubleshooting

Bug Triage

Knowledge Base

Escalation Management

Cloud Security

Falco

Sysdig

Cloud-native security and monitoring solutions

About Sysdig

Sysdig provides security and monitoring solutions specifically designed for cloud-native environments, such as applications running in containers and Kubernetes. Their main products, Sysdig Secure and Sysdig Monitor, help organizations manage security risks, ensure compliance, and maintain the performance of their applications. Clients subscribe to their services on a monthly or annual basis, which allows them to access various tiers of features tailored to their needs, from basic monitoring to advanced incident resolution. Sysdig differentiates itself by focusing exclusively on cloud-native security, catering to a wide range of industries including technology, finance, healthcare, and government. The company's goal is to empower organizations to secure and optimize their applications in complex IT environments, supporting their growth and stability.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$709.6MTotal Funding

SERIES_GCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees