Senior Customer Manager, Americas at Johnson & Johnson

Raynham, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTech, Orthopaedics, ManufacturingIndustries

Requirements

Passion for turning innovative ideas into real-world manufacturing excellence
Hands-on approach with significant presence on site for active engagement and alignment with customer operations and internal innovation initiatives
Ability to work collaboratively across different functions

Responsibilities

Customer Engagement - Work hand-in-glove with site leadership to ensure that their frustrations and opportunities are fully understood. Actively monitor and analyze the manufacturing value streams for opportunities where innovation can make a direct and positive impact to the business
Manufacturing Solution Design and Delivery - Identify new opportunities and collaborate with other teams to formulate realistic, high-impact innovation programmes underpinned by strong return on investment, seeking alignment with key partners and customers
Best Value for Money - Develop fully costed and scheduled programmes, secure funding and support for the project from initiation to implementation - from Technology Readiness Level, TRL 1 to TRL 9. Assess internal and external funding opportunities, including government funding and tax incentives, balancing risks and speed of delivery
Site Roadmap Ownership - Develop and be accountable for the sites' innovation roadmaps that delivers the required Key Performance Indicators, aligning innovations with site drivers so that a pipeline of impactful innovations are delivered to the site, year on year
Programme Delivery - Accountable for programmes - from inception to completion, and foster positive relationships built on trust and mutual value. Ensure the programmes are maintained to schedule, budget and risk management plans, delivering the programmes' intended benefits
Be involved and collaborate! Work collaboratively across different functions to provide balanced assessments of manufacturing solutions and innovations, ensuring customer needs are met with impactful and timely solutions. Contribute to key site/platform initiatives

Skills

Manufacturing Engineering

Supply Chain Engineering

Manufacturing Innovations

Orthopaedics

Joints Supply Chain

People Leadership

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

Land your dream remote job 3x faster with AI

Try Jobo Free