Senior Customer Implementation Specialist

Position Overview

• Location Type: Remote-First
• Employment Type: Full Time
• Company: Deputy

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

Requirements

• Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
• Strong understanding of and experience with implementation processes.

Responsibilities

• Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers.
• Act as a trusted advisor to customers by providing best practices, thought leadership, and identifying areas of opportunity throughout the payroll implementation process.
• Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence.
• Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders.
• Define and communicate project plans with clearly defined timelines and deliverables.
• Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements.
• Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines.
• Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance.
• Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
• Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success.
• Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support.

Application Instructions

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