Senior CRM Account Executive, Insurance at ServiceNow

Munich, Bavaria, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, TechnologyIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry)
Deep experience in solution sales, preferably within a CRM / Customer engagement / Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
An understanding of the CRM, CX or CSM solution-related business processes
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
7+ years of sales experience within complex software or platform solutions
Deep industry knowledge of the Insurance industry (preferred)

Responsibilities

Oversee market success of ServiceNow's CRM Workflows products
Engage assigned accounts and create new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology
Oversee executive relationship management for one strategic account in the Insurance vertical
Lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support, and Professional Services
Oversee development and growth of assigned accounts, including development and deployment of territory resources
Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for assigned account and/or territory
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s)
Arrange and conduct initial Executive and CxO discussions and position meetings
Collaborate closely with Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required
Develop a clear roadmap and build capabilities across clients and ServiceNow teams to promote an outstanding customer experience
Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform
Own and lead CRM opportunities while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions
In partnership with assigned Account Executive and Solution Consultant, present CRM Workflows offering directly to prospects, customers, partners, and at industry events and seminars
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
Prospect qualification and development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Skills

Key technologies and capabilities for this role

CRMSales StrategyExecutive Relationship ManagementC-suite EngagementSolution SalesPipeline DevelopmentTerritory ManagementServiceNowCRM Workflows

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What are the key responsibilities of this role?

The role involves overseeing market success of ServiceNow's CRM Workflows products, managing executive relationships in the Insurance vertical, developing sales strategies, and leading CRM opportunities while collaborating with teams.

What skills or experience are required for this Senior CRM Account Executive role?

Key skills include developing sales strategies, building C-suite relationships (e.g., CFO, CIO, COO, CDO), conducting executive discussions, collaborating with solution consulting teams, and prospect qualification with limited support.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate has experience in sales strategy development, executive relationship management in the Insurance vertical, CRM product knowledge, and the ability to collaborate with cross-functional teams to drive outcomes-based solutions.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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