Senior Corporate IT Engineer at Collectors

Frankfurt, Hessen, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, TechnologyIndustries

Requirements

Bachelor’s degree (or foreign equivalent) in Computer Science or a related technical field, or IT certifications with equivalent practical experience
5 years of experience in the offered position or a closely related role
4 years of experience supporting Windows, macOS, networking, mobile, video conferencing, and/or voice technologies
3+ years of technical support experience in a large environment with a mix of onsite and remote users (preferred)
2+ years with Active Directory and Google Workspace (big plus)
2+ years managing network shares and network printers; 2+ years printer support (Zebra knowledge a plus)
Experience with Windows, Networking, Scripting, and Automation, and/or application troubleshooting
Systematic problem-solving approach with ownership and the ability to adapt to changing priorities and ambiguity
Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills
IT professional certifications are a plus (e.g., MCSE, ITIL, MCSA, Cisco, AWS, Network+)
Experience with Okta SSO and/or user provisioning, as well as Jira ITSM, is a plus
Knowledge of MDM (e.g., Endpoint Central)

Responsibilities

Support day-to-day IT operations at the Frankfurt, Germany office through Jira, Slack, Email, Phone, or in-person interactions
First-level resolution of technical problems with LAN, WAN, WiFi, physical security devices, and other systems
Configure, maintain, and troubleshoot all technical equipment, including computers (Windows and macOS), printers, switches, phones, conference rooms, TVs, and back-office systems
Responsible for Germany's IT asset management
Support onsite and remote offices with internal desktop and web applications
Innovate and design new internal solutions that allow us to scale
Create and manage Active Directory / Okta / Google Workspace user accounts and groups
Deploy and install desktop applications and drive timely resolution of incidents and requests
Manage and maintain AV equipment in conference rooms and all-hands spaces
Provide after-hours, on-call support for end users on a rotational basis (required)
Complete onboarding and offboarding checklists and documentation
Travel occasionally to support operations at trade shows and remote offices
Document changes, modifications, and troubleshooting in the ticketing system; ensure timely resolution of all incidents and requests

Skills

Windows

macOS

LAN

WAN

WiFi

Jira

Slack

switches

printers

conference rooms

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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