Senior Community Lead at WeWork

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, Flexible WorkspaceIndustries

Requirements

Experiência prévia em gestão de equipes
Experiência prévia em atendimento e satisfação do cliente
Experiência prévia em gestão de indicadores
Desejável experiência em eventos
Desejável experiência em negociações
Disponibilidade para atuar 8h por dia presencialmente de segunda a sexta
Conhecimento básico nas ferramentas Google (Gmail, Sheets etc.)
Pessoas comunicativas, curiosas e inovadoras, com sede de aprender
Disponibilidade para atuar na Grande São Paulo

Responsibilities

Apoio no desenvolvimento de equipe: atuar como representante da cultura WeWork, líder pelo exemplo, apoiar desenvolvimento com acompanhamento, feedback, controle de banco de horas; representar o Business Manager no Cluster propagando mensagens
Resolução de problemas: atuar como ponto focal do cluster para problemas de média a alta complexidade, acompanhamento de casos difíceis e cobranças de financeiro/faturamento
Acompanhamento de indicadores de performance: análise dos principais indicadores para apoiar o Business Manager na tomada de decisão
Planejamento de ações corretivas: propor e planejar ações para sanar pontos críticos da operação e experiência dos clientes
Melhoria contínua de processos: participação em projetos de melhoria e cascateamento de informações para a equipe

Skills

Key technologies and capabilities for this role

Team ManagementLeadershipEmployee DevelopmentFeedbackCustomer ExperienceCommunity BuildingProblem SolvingMultidisciplinary Team Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

The role requires availability to work 8 hours per day in person from Monday to Friday.

What prior experience is required for the Senior Community Lead role?

Required experience includes team management, customer service and satisfaction, and indicator management. Desirable experience includes events and negotiations.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role involves acting as a representative of WeWork culture, leading by example, supporting team development with feedback and monitoring, and fostering a work environment focused on relationships and customer experience.

What makes a strong candidate for this Senior Community Lead position?

Strong candidates have prior experience in team management, customer service, and performance indicators, plus basic knowledge of Google tools, with desirable skills in events and negotiations.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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