(Senior) Cloud Support Engineer - SQL at Snowflake

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

At least 1 year of experience in a technical support environment or similar technical function with customer-facing responsibilities
Basic understanding of public cloud providers such as AWS, Azure, and GCP
Understanding of database fundamentals and concepts (SQL, performance tuning, etc.)
Basic understanding of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS, and the ability to troubleshoot connection issues using diagnostic tools
Technical skills in one or more areas preferred: Internet Protocols (TCP/IP, HTTP(S), etc.), Operating Systems (Windows, *Nix, etc.)
Excellent written communication skills in Japanese and basic verbal communication skills in English
Intermediate or higher level reading and writing skills in English
Passion for working with global teams and diverse individuals
Strong desire to support customers and contribute to their success

Responsibilities

Propose technical solutions to complex issues for Snowflake customers and partners, providing detailed analysis and advice via email, web, and phone
Adhere to support processes and strive to resolve customer issues quickly and exceed their expectations
Utilize Snowflake environments, connectors, third-party software, and tools to investigate the root cause of problems
Record and share known solutions in internal and external knowledge bases
Report issues in detail based on customer requests
Collaborate with engineering teams to provide support for customer requests and prioritize solutions
Participate in various support projects
Provide support on holidays and weekends as needed to meet business requirements

Skills

Key technologies and capabilities for this role

SQLSnowflakeCloud ComputingBig DataData IntegrationNetworkingDatabase TechnologiesOperating SystemsConnectors

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

Salary is not specified in the job description; refer to careers.snowflake.com for details.

What skills are required for this Cloud Support Engineer role?

Requirements include at least 1 year of experience in technical support with customer-facing responsibilities, basic understanding of public cloud providers (AWS, Azure, GCP), database fundamentals (SQL, performance tuning), networking protocols (TCP/IP, HTTP/S, SFTP, DNS), and excellent written communication in Japanese with intermediate English reading/writing skills.

What is the company culture like at Snowflake Support?

Snowflake prioritizes customers, acts with integrity, embraces autonomy and responsibility, and strives to deliver results. The support team works collaboratively with customers, building partnerships based on listening, learning, and connecting, with a passion for working with global teams and diverse individuals.

What makes a strong candidate for this position?

A strong candidate has at least 1 year of technical support experience with customer-facing responsibilities, knowledge of cloud providers, SQL/database fundamentals, networking protocols, and excellent Japanese written communication skills with intermediate English proficiency, plus a passion for solving complex problems and collaborating globally.

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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