Senior Client Success Manager - APAC at Akita Software

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Finance, SubscriptionsIndustries

Requirements

10+ years’ experience in enterprise SaaS Customer Success or Account Management roles
Proven track record of closing renewals and expansions independently - not reliant on Sales
Demonstrable success in expanding accounts into parent/sister companies and new business units
Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
Exceptional executive presence and confidence (inferred from context of C-suite engagements)

Responsibilities

Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio
Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts
Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations
Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner
Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes
Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions
Act as the single point of accountability for both client success and commercial outcomes in APAC
Achieve targets & KPIs: Revenue Retention ≥95% GRR; Expansion Growth ≥10% uplift across portfolio; Executive Engagement: 2+ C-level meetings per strategic account per quarter

Skills

Key technologies and capabilities for this role

Account ManagementContract NegotiationRevenue ForecastingUpsellCross-sellC-Suite EngagementQBR DeliveryROI AnalysisStrategic Account PlanningCommercial Ownership

Questions & Answers

Common questions about this position

What compensation is offered for this Senior Client Success Manager role?

The position offers a competitive salary and commission.

What is the work arrangement and location policy for this role?

This is a hybrid role based in Sydney requiring regular office attendance, specifically every Wednesday plus one other day you choose for 2 days per week total, with flexibility to create your own routine. The role also requires regular travel in-country and/or overseas.

What skills and experience are required for this position?

The role requires commercial leadership to own revenue targets, negotiate and close renewals/expansions, drive upsell/cross-sell, lead C-suite engagements with ROI-focused QBRs, and deliver accurate forecasting with ≥90% accuracy.

What benefits are provided in this role?

Benefits include Superannuation, Private Healthcare, and Employee Assistance Programme.

What makes a strong application for this role?

Even if you don't meet every single requirement, we encourage you to apply, as we value a diverse workforce where staff can be their authentic selves.

Akita Software

API observability and service mapping tools

About Akita Software

Akita Software provides tools for API observability and service mapping, helping businesses visualize and manage the interactions between their software services. This allows companies to quickly identify and resolve issues without needing extensive manual documentation. The platform is particularly beneficial for tech professionals like developers and security engineers who maintain complex service ecosystems, especially in environments using microservices architectures. Akita operates on a subscription-based model, where clients pay for continuous monitoring and mapping of their API interactions. This service helps clients catch cross-service issues faster and understand root causes without manual inspection. By simplifying API management and improving service reliability, Akita aims to support tech companies in streamlining their operations.

San Mateo, CaliforniaHeadquarters

2018Year Founded

$4MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Risks

Postman's acquisition may lead to integration challenges for Akita.

Increased competition from Postman could overshadow Akita's offerings.

Potential talent attrition due to changes post-acquisition.

Differentiation

Akita specializes in API observability and service mapping for complex ecosystems.

The company offers automated service mapping, reducing manual documentation efforts.

Akita's tools help quickly identify and resolve cross-service issues.

Upsides

Growing demand for API observability tools due to microservices adoption.

Increased interest in automated service mapping for improved system reliability.

Rising importance of security in API management boosts Akita's relevance.

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