Senior Client Services Analyst (Japanese Speaking) at S&P Global

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Fluent in both Japanese and English (able to read, write, and speak at native or business level proficiency) to provide direct support to Japanese-speaking clients
Keen interest in or basic understanding of financial markets, OTC post-trade framework, and knowledge of financial products (FX, Equity, FI, Credit, or Futures)
Strong technical skills, investigative techniques, and problem-solving skills
Excellent interpersonal, written, and verbal communication skills
Ability to work independently with minimal supervision
Open-minded, flexible, and willing to adapt to changing situations
Ability to work in a fast-paced environment with client orientation
Passion for technology, strong problem-solving skills, and excellent communication abilities
Flexible regarding hours, including weekends and public holidays
Commercial awareness
Resourceful and collaborative approach to problem-solving, ability to handle difficult conversations with clients
Awareness of impact of actions on internal and external clients (customer service and satisfaction focus)

Responsibilities

Assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements, etc
Apply technical skills, business knowledge, investigative techniques, and problem-solving to identify and resolve issues timely and with high quality
Direct interaction with OSTTRA clients globally to resolve technical and non-technical queries, partnering with global teams
Monitor client queries, investigate and troubleshoot errors, and work with internal groups for resolution
Respond to client requests with detailed analysis, evaluation, and feedback
Work closely with internal teams for system enhancements and escalations
Participate in internal/external training; educate clients on upcoming product enhancements/changes
Onboard new participants timely and effectively implement the product; assist in testing trade flows and troubleshooting client issues
Configure the product per client requirements for trade confirmation
Perform testing and troubleshooting in UAT and pre-prod environments, emulating setups in production
Develop and maintain productive client relationships
Coordinate across internal global teams for positive client experience outcomes
Participate in testing of system enhancements
Identify and track system issues, partnering with technology teams for delivery

Skills

Japanese

English

Troubleshooting

Access Management

System Configuration

UAT Testing

Client Onboarding

Trade Confirmation

Client Support

Problem Solving

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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