SENIOR CLIENT DIRECTOR – Expat Medical at AIG

Brussels, Brussels, Belgium

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Health Insurance, Employee BenefitsIndustries

Requirements

Broad insurance industry experience, including exposure to a variety of European markets
At least 5 years of experience with successfully managing large/complex/strategic clients
Active and excellent knowledge of English and at least one other language (extra language skills may be beneficial)
Excellent analytical and quantitative skills and the ability to see the bigger picture, always with an eye on profitability targets
Ability to influence internally in alignment with external relationships
Negotiation skills

Responsibilities

Manage a portfolio of large clients and create excellent long-term client relationships using technical knowledge, commercial skills, and a proactive, creative, service-oriented approach
Act as the expert and preferred point of contact for developing and maintaining clients' International Mobility Benefits strategy
Drive new business acquisition and complete tenders for selected accounts, cooperating closely with local A&H teams
Build unique relationships of trust with clients by knowing their needs, following up on contract performance, listening, detecting opportunities, developing creative solutions, managing complaints, and maintaining regular contact
Ensure KPIs and SLAs are delivered by TPA and Assistance partners, protect client interests by following up on complaints and corrective actions
Help local A&H teams win large new business opportunities by providing expertise, market knowledge, assisting with tender completions, and finalist presentations
Create financial and content analyses for portfolio contracts, monitor key indicators, detect trends, and formulate conclusions and actions to optimize performance
Independently develop account management for allocated clients and projects, assess operational/financial impacts of decisions, identify problems and improvement opportunities, and suggest enhancements for quality and profitability
Work with local A&H teams to ensure flawless execution of operational processes related to premiums and claims bookings
Ensure clients achieve targeted profitability, interfacing with Legal, Risk, and Compliance for robust client management governance
Keep professional knowledge up to speed on client/partner evolutions, product/service possibilities and limitations, international social security systems, health insurance regulations, and general international political/socio-economic affairs

Skills

Key technologies and capabilities for this role

Client Relationship ManagementPortfolio ManagementBusiness DevelopmentTender ManagementFinancial AnalysisKPI MonitoringSLA ManagementContract StewardshipMarket KnowledgeComplaints Management

Questions & Answers

Common questions about this position

What is the salary for the Senior Client Director position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What key skills are required for this Senior Client Director role?

The role requires technical knowledge, commercial skills, a proactive and creative service-oriented approach, analytical abilities to monitor performance and detect trends, and management skills for account optimization and profitability.

What does the work environment or team collaboration look like?

You will cooperate closely with local A&H teams to win new business opportunities and ensure flawless operational processes, while interfacing with Legal, Risk, and Compliance for robust client management governance.

What makes a strong candidate for this Senior Client Director role?

Strong candidates excel at building long-term client trust through deep knowledge of client needs, driving new business acquisition, optimizing contract performance for profitability, and collaborating with internal teams on tenders and operations.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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