Client Delivery, Senior Associate
Maven ClinicSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy & UtilitiesIndustries
Requirements
Candidates should possess a Bachelor’s degree and demonstrate at least 5 years of experience in client delivery, with a strong understanding of technology transformation projects and enterprise client relationships. Experience working with European clients is highly desirable, and the ability to travel extensively within Europe is essential. A background in technology consulting or a similar field is preferred, along with excellent communication and interpersonal skills.
Responsibilities
The Senior Client Delivery Lead will manage the relationship with enterprise client counterparts, acting as the first point of contact for technical development and the escalation/resolution point for client issues. They will triage incoming requests, communicate client priorities internally, and summarize client needs for the Kraken engineering team. This role involves supporting the engineering team in delivering product features, challenging clients to think differently about tech development, and providing a knowledge base of how Kraken works. The Lead will also travel to meet clients across Spain, supporting long-term migration projects and adapting clients to Kraken’s development style.
Skills
Energy Management
Customer Information Systems (CIS)
Billing
Meter Data Management
CRM
AI-driven Communications
Project Management
Technology Transformation
Client Delivery
Kraken
Cryptocurrency exchange for buying and trading
About Kraken
Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.
Key Metrics
San Francisco, CaliforniaHeadquarters
2011Year Founded
$108.5MTotal Funding
SERIES_CCompany Stage
Crypto & Web3, Financial ServicesIndustries
501-1,000Employees