Senior Carrier Operations Analyst

Poland

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Candidates should possess 5+ years of experience in telecom operations, number management, or carrier relations, along with a deep understanding of KYC/KYB, regulatory registration, and telecom compliance protocols. Familiarity with industry regulations such as OFCOM, ACMA, JUSA, and RCS, short codes, TFNs, and global messaging/voice markets is required, as well as experience with ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.).

Responsibilities

The Senior Carrier Operations Analyst will directly engage with MNOs and regulators for compliance submissions and inquiries, drive registration with regulatory authorities and certification bodies, maintain and administer regulatory accounts/portals, respond to operational compliance requests from Sales and Carrier Relations, prepare and submit ongoing reports, maintain and audit compliance documentation repositories, monitor ticket queues for incoming compliance tasks, track recurring regulatory activities and escalate trends, coordinate registration of new numbers or sender IDs, and stay on top of STIR/SHAKEN, CLI authentication, and fraud regulation updates. They will also identify risks or inefficiencies in operational workflows and recommend remediation, collaborating across cross-functional teams in a regulated environment.

Skills

Telecom operations

Number management

Carrier relations

KYC/KYB

Regulatory registration

Telecom compliance protocols

RCS

Short codes

TFNs

Global messaging/voice markets

Industry regulations

Compliance documentation

Operational workflows

Fraud regulation

STIR/SHAKEN

CLI authentication

SID protection

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free