Senior Carrier Operations Analyst

Position Overview

Join Vonage and help us innovate cloud communications for businesses worldwide!

The Senior Carrier Operations Analyst will work closely with the team, owning the hands-on execution of compliance obligations related to voice, messaging, and number registration. You will manage regulatory and MNO engagements, monitor industry trends, and ensure operational compliance is maintained across carrier operations and the wider company.

Key Responsibilities

• Direct engagement with MNOs and regulators for compliance submissions and inquiries (e.g., KYC/KYB uploads, SID validations).
• Drive registration with regulatory authorities and certification bodies across multiple markets.
• Maintain and administer regulatory accounts/portals (e.g., Irish ComReg, APNF, ACMA).
• Respond to operational compliance requests from Sales and Carrier Relations (e.g., provide evidence of regulatory status, customer-specific documentation).
• Prepare and submit ongoing reports (e.g., traffic compliance, fraud monitoring, license updates).
• Maintain and audit compliance documentation repositories (e.g., license and registration archives).
• Monitor ticket queues (e.g., JIRA) for incoming compliance tasks and triage/escalate accordingly.
• Track recurring regulatory activities and escalate trends or market risks to Product and Leadership.
• Coordinate registration of new numbers or sender IDs in carrier-specific portals within time-sensitive SLAs.
• Stay on top of STIR/SHAKEN, CLI authentication, SID protection rules, and fraud regulation updates.
• Identify risks or inefficiencies in operational workflows and recommend remediation.

Requirements

• 5+ years of experience in telecom operations, number management, or carrier relations.
• Deep understanding of KYC/KYB, regulatory registration, and telecom compliance protocols.
• Experience with RCS, short codes, TFNs, and global messaging/voice markets.
• Familiarity with industry regulations (e.g., OFCOM, ACMA, JUSA, etc.).
• Strong documentation and portal management skills.
• Experience in ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.).
• Comfortable working across cross-functional teams in a regulated environment.

Benefits

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Company Information

Vonage is a global cloud communications leader. Our talent helps brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs.

Application Instructions

• Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need, or geographic location.
• There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
• To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

#LI-WW1