[Remote] Senior Carrier Operations Analyst at Vonage

Poland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Skills

Key technologies and capabilities for this role

Telecom operationsNumber managementCarrier relationsKYC/KYBRegulatory registrationTelecom compliance protocolsRCSShort codesTFNsGlobal messaging/voice marketsIndustry regulationsCompliance documentationOperational workflowsFraud regulationSTIR/SHAKENCLI authenticationSID protection

Questions & Answers

Common questions about this position

What benefits does Vonage offer for this role?

Vonage provides benefits including Unlimited Discretionary Time Off, Private Medical Insurance, Multisport Gym Membership, Educational Assistance Reimbursement, Polish Language Classes, Lunch and Learn Sessions, conference reimbursements, three Paid Volunteer Days, prescription glasses reimbursement, and Maternity and Paternity Leave.

What are the key requirements for the Senior Carrier Operations Analyst position?

Candidates need 5+ years of experience in telecom operations, number management, or carrier relations; deep understanding of KYC/KYB and telecom compliance; experience with RCS, short codes, TFNs, and global markets; familiarity with regulations like OFCOM and ACMA; strong documentation skills; and experience with JIRA, Confluence, and Slack.

What is the salary for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate will have 5+ years in telecom operations or carrier relations, deep knowledge of compliance protocols like KYC/KYB, hands-on experience with global regulations and tools like JIRA, and the ability to work cross-functionally in a regulated environment.

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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