Senior Business Process Consultant, Platform (Federal)

The Senior Business Process Consultant will be the functional and process expert of a customer engagement team, consulting with customers and guiding them in transitioning business requirements to configuration requirements of ServiceNow Generative AI products to accelerate and drive customer business outcomes. Responsibilities include driving various customer solution-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders. The consultant will also draft more functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer, while supporting customers in reviewing and approving them. They will guide and advocate for the customer’s needs throughout the engagement, support internal unit testing of developed solutions during the development stage in partnership with Technical Resources, and drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement. The role also involves being a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes and preparing all customer-facing materials.