[Remote] Senior Strategic Operations Program Manager - Investment Products at Mercury

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial ServicesIndustries

Requirements

Demonstrated experience leading strategic projects or programs, such as in consulting, Product Management, Program Management, Strategic Operations, Chief of Staff, or other applicable roles
Experience and a deep understanding of broker-dealers, registered investment advisers, or other investment products, especially those offered by Fintechs
Familiarity with securities regulators, including FINRA and the SEC
Exceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situations
Ability to work independently to identify issues, and proactively propose, build and implement solutions to address them from the ground-up
Comfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whom
A knack for building structure and docs to track large initiatives (Google Sheets, Notion, Linear), and comfortability with manipulating, tracking, and interpreting data
Have brought structure and simplicity to a variety of complex and ambiguous business problems
Demonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinking
Excellent oral and written communication skills, and time management skills
Be comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment

Responsibilities

Own coordination and communication through large, strategic initiatives across our investment products, maintaining clarity on the initiative’s workstreams, progress, blockers and next steps
Work directly with senior leaders and with cross-functional partners to manage the complexity of new investment initiatives, and ensure that all relevant internal, external, and business needs are accounted for
Ensure investment initiatives are tracking towards complete compliance with external partners and federal and state regulators
Drive swift and thorough responses to incidents, keeping customers and internal teams’ needs top-of-mind
Design and implement business and operational systems and processes to simplify operations and support rigorous decision making
Be an integral part of annual planning, helping to ensure that Treasury priorities are aligned to company goals
In some cases, partner with Mercury’s data teams to drive analysis and research that will help inform strategy to support high-quality long-term decisions

Skills

Key technologies and capabilities for this role

Program ManagementCross-Functional CoordinationStrategic InitiativesCompliance ManagementTreasury OperationsInvestment ProductsProcess DesignIncident ResponseStakeholder ManagementRegulatory ComplianceOperational Systems

Questions & Answers

Common questions about this position

What experience is required for this Senior Strategic Operations Program Manager role?

Strongest candidates have demonstrated experience leading strategic projects or programs in roles like consulting, Product Management, Program Management, Strategic Operations, or Chief of Staff. They also need a deep understanding of broker-dealers, registered investment advisers, or other investment products, especially in Fintechs, along with familiarity with securities regulators like FINRA and the SEC. Exceptional stakeholder management skills for communicating and influencing across business lines and senior stakeholders are essential.

What does the Strategic Operations team at Mercury do?

The team leads mission-critical, cross-functional efforts that adapt to meet the highest business demands, creating processes and conditions for high performance while reducing coordination costs. In this role, you'll partner with Product, Compliance, and Financial Partnerships orgs to program manage key initiatives for Mercury’s investment products.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a candidate stand out for this role?

Candidates with experience leading strategic projects in consulting, product management, or similar roles, plus deep knowledge of investment products in Fintech and securities regulations, will stand out. Exceptional stakeholder management and the ability to influence senior leaders across functions are key differentiators.

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$146.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)

Risks

Mercury's decision to stop serving certain countries may lead to customer loss.

Integration challenges from the Teal acquisition could disrupt services.

Expansion into consumer banking might divert focus from core startup services.

Differentiation

Mercury offers both business and personal banking services, unlike many fintech competitors.

The company provides integrated financial management tools, enhancing startup operational efficiency.

Mercury's Raise program connects startups with investors, mentors, and other founders.

Upsides

Mercury secured a $100 million credit warehouse to expand its credit card business.

The acquisition of Teal enhances Mercury's financial management offerings for startups.

Mercury Personal expands market reach by attracting tech-savvy individuals.

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