Senior Business Analyst at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, CommunicationsIndustries

Requirements

Strong database manipulation and analytical skills
Project management skills
Ability to cooperate with cross-functional teams
Familiarity with creation of standard operating procedure (SOP) documents

Responsibilities

Develop periodical performance monitoring dashboards, reports, and metrics
Provide analytics support for management to gain insight and drive business planning based on data and statistical methods
Actively drive project status reporting, issue identification, and risk reports management
Update and maintain existing management reports and dashboards to provide business updates and pull ad hoc reports
Gather feedback and independently identify ways to improve reporting and data collection
Drive project milestones from start to finish
Present gathered data, work with the Sales Operations team to improve existing reports and dashboards, and provide data-driven analytics on key operational concerns
Facilitate meetings and project work across multiple locations including global offices
Work closely with sales directors to improve analytical tools and achieve business objectives
Build relationships, prioritize tasks, and facilitate meetings and project work across multiple locations including global offices
Conduct in-depth analysis to provide visibility to current performance and operational trends
Identify abnormalities within regular reporting or data asks (e.g., Dashboard is blank, data update failed)
Create new SOP documents to assist with streamlining process flows
Identify improvement opportunities and develop creative solutions
Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations
Support sales initiatives through identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendations, implementation, and measuring/monitoring results
Work across multiple departments to support business process redesign initiatives and optimize operations within the Sales organization
Create structured management reports and dashboards to monitor daily sales operations and assess periodical performance
Collaborate with leaders across different departments to improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities, and recommend decisions on key operational concerns

Skills

Key technologies and capabilities for this role

Business Process RedesignSales OperationsManagement ReportingDashboardsData AnalyticsDatabase ModelingProject Management

Questions & Answers

Common questions about this position

What is the employment type for this Senior Business Analyst role?

This is a full-time position.

Is this Senior Business Analyst position remote or office-based?

This information is not specified in the job description.

What key skills are required for the Senior Business Analyst role?

The role requires strong database manipulation and analytical skills, project management skills, and the ability to cooperate with cross-functional teams.

What is the team structure or reporting line for this position?

The Senior Business Analyst reports to the Senior Manager – Sales Operations and works across multiple departments, primarily supporting the Sales organization.

What makes a strong candidate for this Senior Business Analyst position?

Strong candidates will have expertise in database manipulation, analytics, project management, and cross-functional collaboration, with a focus on sales operations reporting and process improvement.