Senior Billing Specialist at Motive

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, Construction, SaaSIndustries

Requirements

1-2 years of experience in a billing or billing-related role
Independent self-starter who can adapt to a fast-paced and changing environment
Excellent written and verbal communication skills
High attention to detail
Ability to work well in ambiguous situations, solve problems, and think on your feet
Proficient in Excel and Google Sheets
Expertise with Google Suite and Microsoft Office
Comfortable working with spreadsheets, internet applications, and ERP systems
Comprehensive knowledge of Zuora (plus)
Expertise in Salesforce.com (plus)
Bachelor's degree (BA/BS) in accounting or finance (preferred)
Strong organizational skills
Thorough understanding of the Quote-to-Cash process

Responsibilities

Oversee the billing status of accounts by researching and resolving any inconsistencies and errors in billing
Analyze billing documents and other data for accuracy and completeness, acquiring any missing or corrected data when necessary
Create and customize invoices as needed
Review and validate credits and refunds, issue refunds, and address payment disputes and chargebacks
Evaluate the billing process and recommend improvements where applicable
Ensure proper cutoff periods for month-end closing procedures
Serve as the primary point of contact for billing-related support cases
Provide accurate and timely reports
Support vendor operations and address any related concerns
Assist with issues related to enterprise billing and prepare customized billing according to requirements
Generate reports based on specified needs
Collaborate closely with other functional teams to ensure data quality and consistency
Maintain the integrity and accuracy of data while entering it into various electronic systems
Assist sales team in an operational capacity to close sales and generate quotes
Provide feedback to management regarding inaccuracies to solve problems and improve processes

Skills

Key technologies and capabilities for this role

BillingInvoicingQuote-to-CashAccounts ReconciliationRefund ProcessingVendor OperationsSales SupportProcess ImprovementTroubleshootingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Senior Billing Specialist position?

This information is not specified in the job description.

Is this Senior Billing Specialist role remote or office-based?

This information is not specified in the job description.

What skills are required for the Senior Billing Specialist role?

The role requires strong organizational skills, high attention to detail and accuracy, thorough understanding of the Quote-to-Cash process, and comfort working with spreadsheets, internet applications, and ERP systems.

What is the team culture like at Motive for this role?

The team is described as focused and motivated.

What makes a strong candidate for the Senior Billing Specialist position?

Motive seeks an ambitious individual with strong organizational skills, high attention to detail, accuracy, and the ability to collaborate with internal teams while providing feedback to improve processes.

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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