Senior Billing Operations Analyst

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications Technology, SoftwareIndustries

Requirements

Candidates must have 5+ years of experience in a billing operations role, with experience in Zuora and Salesforce. Excellent communication skills for internal and external stakeholders are required, along with proficiency in Excel, strong attention to detail, and the ability to prioritize and multitask during high-volume order processing. The role also requires the ability to identify, analyze, and resolve issues independently, a collaborative working style, and experience working cross-functionally. Periodic participation in flexible timezone meetings is also necessary. Desired qualifications include experience in the SaaS/technology industry, working with an international team, and knowledge of SOX controls.

Responsibilities

The Senior Billing Operations Analyst will support an international team of order management and billing specialists to ensure timely and accurate order processing and invoice generation. They will respond to and provide resolutions for internal and external escalations and customer inquiries. This role involves reviewing and validating customer contracts across multiple systems to ensure accuracy of financial data and timely provisioning of contracts. The analyst will execute and own SOX compliant month-end reconciliations over billing and provisioning, ensuring completeness and accuracy. They will also participate in new process implementations, operational improvements, system enhancements, and training new team members from a subject matter expertise perspective.

Skills

Order Management

Billing

Invoicing

Contract Review

Financial Data Validation

SOX Compliance

Month-end Reconciliation

Process Improvement

System Enhancements

Cross-functional Collaboration

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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