Technical Support Engineer
Aera TechnologySalary not specified
Full Time
Junior (1 to 2 years)
Senior Associate, Support Engineer - Capital One Software (Remote) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Financial Services, Software as a ServiceIndustries
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- At least 3 years of system engineering experience
- At least 2 years of software troubleshooting or software customer support experience
- Familiarity with microservices architecture, understanding how to support and troubleshoot microservices-based applications
- Proficient in writing and executing SQL scripts to extract and analyze data
- Preferred Qualifications
- Experience with scripting languages (Python, Bash)
- 3+ years of experience with public cloud technologies
- 2+ years of experience using monitoring tools
Responsibilities
- Provide advanced technical support for complex issues, addressing system and application-related challenges
- Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs)
- Monitor system performance and proactively identify potential issues before they impact users
- Create and maintain comprehensive documentation related to troubleshooting procedures, system configurations, and support processes
- Share knowledge with team members and contribute to the development of training materials
- Work closely with cross-functional teams, including software developers, product managers, and platform engineers to address and resolve complex technical issues
- Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions
- Communicate effectively with customers to understand and troubleshoot issues, providing timely updates and resolutions
- Ensure a high level of customer satisfaction through professional and courteous interactions
- Identify opportunities for automation to streamline repetitive tasks and enhance efficiency
- Contribute to continuous improvement initiatives, suggesting and implementing process enhancements
- Participate in on-call rotations to provide 24/7 support for major incidents
- Respond promptly to emergency situations, contributing to swift resolution and minimizing downtime
Skills
System Engineering
Troubleshooting
Customer Support
Microservices Architecture
SQL
SaaS
Production Support
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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