Analyst/Senior Analyst, Customer Insights
ArcadiaSalary not specified
Full Time
Junior (1 to 2 years)
Senior Associate, Strategy - Consumer Intelligence at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, Consumer FinanceIndustries
Requirements
- Bachelor’s degree
- At least one year of experience in Strategy Consulting or Business Analysis or a combination
- Ability to analyze and solve problems independently in a constantly changing environment (Preferred)
- Proficiency in data analysis and in working with large data sets (including with database queries, data visualization tools, and in cloud-based environments) (Preferred)
- Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas (Preferred)
- Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities (Preferred)
- Strong interpersonal skills, with experience influencing decision-making outside your core team (Preferred)
- Demonstrably strong written and verbal communication skills (Preferred)
- Experience with survey design and analysis of customer survey data (Preferred)
- Experience with panel-based research and vendor management (Preferred)
Responsibilities
- Help shape the strategic direction of one of the largest companies in the US, with a strong focus on identifying and solving consumer needs
- Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches
- Contribute to and evolve a broad and deep set of consumer surveys, working with research panel providers to deliver results
- Independently manage work streams and drive results while contributing to group problem-solving
- Assess progress toward customer goals across all our lines of business and products
- Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making
Skills
strategy consulting
market research
analytical thinking
problem-solving
competitive benchmarking
consumer insights
data analysis
research design
presentation skills
strategic analysis
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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