Senior Associate - Reliability Operations

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Enterprise SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related technical field, and have at least 3 years of experience in operations or a similar role. Strong experience with cloud-based infrastructure, specifically SaaS environments, is essential, along with familiarity with monitoring tools such as Prometheus and Grafana. Experience with incident management processes and a proactive approach to problem-solving are also required.

Responsibilities

The Senior Associate Reliability Operations will be responsible for 24x7 monitoring and support of cloud-based SaaS infrastructure and applications, responding to alerts during assigned shifts, managing and mitigating service disruptions, and escalating issues to SMEs as needed. They will also participate in deployments and change management, troubleshoot and resolve common issues, assist in defining SLAs and SLOs, perform routine checks, document incident resolutions, and contribute to an internal knowledge base while serving as a key escalation point and mentor to junior team members.

Skills

Prometheus

Grafana

Incident Management

Troubleshooting

Deployment

Change Management

Communication

Collaboration

SLA

SLO

SLI

Scripting

Root Cause Analysis

Zeta

Cloud-native payment card processing platform

About Zeta

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$369.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Risks

Competition from fintech startups may erode Zeta's market share.

Data privacy concerns could arise as Zeta expands globally.

Dependence on key partnerships like Sparrow poses risks if disrupted.

Differentiation

Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.

Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.

Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

Upsides

Zeta's partnership with Sparrow opens new revenue streams in underserved markets.

Zeta's technology receives high ratings, enhancing brand reputation and customer trust.

Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

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