Capital One

Senior Associate, Product Management: Benefits Customer Experience

McLean, Virginia, United States

$60,000 – $80,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Product ManagementIndustries

Requirements

Candidates must possess at least two years of experience in Product Management and currently hold, or be in the process of obtaining, a Bachelor’s degree in a quantitative field such as Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related field, or a Master’s degree in a similar quantitative discipline. Candidates should also have an expectation that they will obtain the required degree on or before their scheduled start date.

Responsibilities

In this role, the Senior Associate, Product Management: Benefits Customer Experience will focus on the customer experience related to Capital One’s Rewards and Benefits, working closely with a tech team to deliver high-priority, customer-facing digital capabilities. They will own the product roadmap, partnering with product managers, business analysts, design, and other teams to define new features, identify requirements, and drive them through delivery, while also demonstrating proficiency in Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership principles.

Skills

Product Roadmap
Requirements Gathering
Digital Capabilities
Human Centered Design
Business Analysis
Design
Technology
Problem Solving
Leadership
Stakeholder Management

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

Key Metrics

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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