Responsibilities

The Client Relationship Manager will be responsible for building and maintaining high-trust relationships with Benefitfocus customers, ensuring a seamless experience across all stages of the customer lifecycle, managing customer accounts to maximize desired outcomes, and educating customers on industry and technology trends. This role also involves leading the internal Benefitfocus team on behalf of the customer, coordinating across departments, anticipating and addressing needs, and demonstrating fundamental communication skills to facilitate client calls and resolve escalated interactions, as well as triaging and promoting the resolution of occasional technical issues for larger, more complex accounts.