Senior Process Improvement Professional
HumanaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Bachelor's degree in Engineering, Business, Commerce, or Science or related fields
- At least 3 years of experience designing, building, managing and improving processes
- At least 3 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
- (Preferred) Experience of using Lean & Six Sigma tools & methodology
- (Preferred) Experience working in the Financial Industry
- (Preferred) Experience working in an Agile workplace environment
- (Preferred) Experience in basic coding and/or data visualization (e.g. SQL, Tableau)
Responsibilities
- Improving process improvements, validating business intent and working with internal and external stakeholders to ensure we are working towards improving customer experience
- Develop and perform quality assurance routines, controls testing and assessment, and monitoring to measure and analyze process performance on existing processes
- Leverage customer data, research and observations to craft actionable insights that help create strategies to improve customer experiences and drive operational performance
- Define and implement process improvement agendas, driving efficiencies to create better experiences for our customers
- Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
- Using a variety of techniques and tools to document, define, manage and improve processes and channel performance, like Visual Management, Business Process Management, Lean, and Six Sigma
- Owning and managing issue troubleshooting and resolution
- Leveraging basic coding and/or data visualization (e.g. SQL, Tableau) to understand process health and emerging trends
- Maintain knowledge of regulatory and enterprise requirements and operational procedures, and ensure documentation is relevant and updated
- Proactively identify and mitigate risk by implementing well-managed processes and the use of quality management tools
- Prepare reports to share with regulators and analyze data to generate insights
Skills
Process Management
Process Improvement
Quality Assurance
Controls Testing
Stakeholder Management
Customer Experience
Agile
Data Analysis
Business Analytics
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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