Senior Associate - Logistics at Glance

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Logistics, Technology, AdvertisingIndustries

Requirements

Strong operational rigor and on-ground problem-solving skills
Ability to manage 3PL relationships and collaborate with logistics partners, courier networks, and internal teams (supply, finance, operations)
Experience in last-mile delivery operations, including allocation, dispatch, tracking, and performance management
Proficiency in monitoring SLAs and key metrics (TAT, Delivery Success Rate, FAD, RAD to OFD, RTO %, Zero Attempt RTO)
Skills in performance analysis, process improvement, and driving initiatives to reduce RTOs and improve efficiency
Capability to handle customer, store, and partner escalations with timely resolution
Experience in planning, reporting (daily/weekly/monthly MIS), and supporting business planning

Responsibilities

Manage day-to-day last-mile delivery operations: allocation, dispatch, tracking, and delivery performance
Monitor SLAs, ensuring compliance on TAT, Delivery Success Rate, and customer experience
Identify top issues across hubs, lanes, and partners to improve consistency and reliability
Work closely with 3PL partners, courier service providers, and internal logistics/supply teams to remove operational bottlenecks
Build strong relationships with delivery partners and vendors to help them operate profitably
Collaborate with cross-functional teams (finance, logistics, supply, experience) for seamless end-to-end execution
Analyse key metrics such as FAD, RAD to OFD, RTO %, Zero Attempt RTO, and identify improvement opportunities
Drive initiatives to reduce RTOs and uplift delivery efficiency and customer experience
Lead process improvement projects and support adoption of tech-led solutions
Handle escalations from customers, stores, and partners with timely resolution
Maintain daily/weekly/monthly reporting for last-mile delivery performance
Support business planning through structured MIS

Skills

Key technologies and capabilities for this role

LogisticsSupply ChainE-commerceAI PlatformsGoogle GeminiVertex AI

Questions & Answers

Common questions about this position

What are the main responsibilities in this Senior Executive – Last Mile role?

You will manage day-to-day last-mile delivery operations including allocation, dispatch, tracking, and performance, monitor SLAs for TAT, Delivery Success Rate, and customer experience, and identify top issues across hubs and lanes.

What skills are needed for this logistics position?

The role requires strong operational rigor, on-ground problem solving, and close collaboration with logistics partners, courier networks, and internal teams.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Senior Executive – Last Mile role?

Candidates with experience owning last-mile delivery performance, improving KPIs, managing 3PL relationships, and collaborating with supply, finance, and operations teams will stand out.

Glance

Lock screen platform for personalized content

About Glance

Glance provides a unique digital experience by transforming the way users interact with their smartphones. Its main product, the Glance Lock Screen, allows users to access personalized content, products, and services directly from their lock screens, eliminating the need to search for apps. This is made possible through AI-powered personalization that curates content in an engaging format. Additionally, Glance has introduced Glance LIVE, which integrates live internet experiences into the lock screen. Another key offering is Roposo, a platform that combines live entertainment with shopping, allowing users to shop in real-time with creators. What sets Glance apart from competitors is its focus on delivering a seamless and visually appealing experience directly on the lock screen, as well as its commitment to supporting the creator economy through Roposo. The company's goal is to redefine internet consumption and empower creators while enhancing user engagement.

Bengaluru, IndiaHeadquarters

2019Year Founded

$379.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, AI & Machine Learning, EntertainmentIndustries

1,001-5,000Employees

Benefits

Direct & Indirect Compensation

Employee Health Support

Caring for Families

Parental Leave

Core Hours

Generous Time Off Programs

Free and Discounted Products

4 hours/ Month Paid Volunteer Time

Risks

Privacy concerns may arise from AI-driven content personalization on lock screens.

U.S. market expansion faces competition from established players like Apple and Google.

Regulatory challenges in Indonesia could impact Roposo's live commerce integration.

Differentiation

Glance is the first 'screen zero' content delivery platform, redefining lock screen usage.

Roposo integrates live entertainment and commerce, pioneering creator-driven shopping experiences.

Glance's AI personalization delivers content directly to lock screens, enhancing user engagement.

Upsides

Glance's user base reached 300 million globally, showcasing rapid growth since 2019.

Roposo's expansion into Indonesia taps into a growing market for live video platforms.

Glance's partnerships with Verizon and Motorola facilitate U.S. market entry.

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