Technical Support Engineer
Aera TechnologySalary not specified
Full Time
Junior (1 to 2 years)
Senior Associate, L2 Support Engineer (Databolt) - Capital One Software (Remote) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Financial Services, SoftwareIndustries
Requirements
- Bachelor’s degree in Computer Science, Engineering, or Information Technology
- At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture
- At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and Data Security
- At least 3 years of experience with public cloud platforms (AWS strongly preferred, including services like EC2, ECS, S3, RDS, and API Gateway)
- Demonstrated working knowledge of containerization and orchestration (Docker, Kubernetes) (Preferred)
- Proven experience with on-call rotations and responding to critical incidents (Preferred)
- Proficiency in at least one scripting language (e.g., Python, Bash) for automation and log analysis (Preferred)
- Experience with observability and monitoring platforms (e.g., Splunk, Datadog, Prometheus, New Relic) (Preferred)
- Strong grasp of networking fundamentals (Preferred)
Responsibilities
- Advanced Troubleshooting: Serve as the technical escalation point for complex Databolt issues, performing deep technical analysis to identify and resolve problems
- Incident & Problem Management: Manage and resolve complex customer issues, participating in on-call rotations to respond to critical incidents
- Root Cause Analysis: Drive problem management by participating in Root Cause Analysis (RCA) and contributing to the development of Permanent Corrective Actions (PCA) to prevent issue recurrence
- Knowledge Contribution: Develop and maintain comprehensive documentation for our internal and external knowledge bases, detailing troubleshooting guides and common issue resolutions
- Cross-Functional Collaboration: Act as a critical feedback loop to Product and L3 Engineering teams, channeling customer feedback and common issues to foster continuous improvement
- Mentorship: Provide guidance and mentoring to L1 support engineers, helping to build the technical capacity of the frontline team
- Tools & Process Navigation: Manage the case lifecycle across a suite of tools, including Salesforce, JIRA, Slack, and PagerDuty
Skills
Troubleshooting
Incident Response
Problem Management
Cloud Infrastructure
Networking
Data Systems
Data Security
Support Engineering
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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