Senior Enterprise Implementation Manager
ArcadiaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience Software, Professional ServicesIndustries
Requirements
Candidates should have 1-3 years of experience in leading technical roles on client-facing engagements, an understanding of API integrations and data flow between systems, proficiency in configuring complex software platforms requiring basic coding or markup languages, knowledge of IP telephony and enterprise networking concepts, demonstrated success managing multiple enterprise implementation projects, and a track record of cross-functional collaboration.
Responsibilities
The Implementation Engineer will lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements, design and validate solutions that align with customer needs and platform capabilities, configure advanced platform features including IVR flows, routing strategies, and integration points, provide technical guidance throughout the implementation lifecycle, drive multiple concurrent implementation projects, managing technical deliverables and timelines, configure and validate complex integrations between Glia’s platform and client systems, collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success, lead technical aspects of user acceptance testing and solution validation, serve as a trusted technical advisor during customer implementations, deliver technical training and knowledge transfer to customer teams, manage client expectations while driving product adoption and technical success, and partner with pre-sales teams to provide technical expertise during solution planning.
Skills
API integrations
Data flow
Configuration of software platforms
Basic coding/markup languages
IP telephony
Enterprise networking
Requirements gathering
Solution design
Client relationship management
Technical consulting
Platform configuration
Integration validation
Cross-functional collaboration
User acceptance testing
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
Key Metrics
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees