[Remote] Senior Area Service Leader at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Bachelor’s degree from an accredited university and 5 years relevant experience or High School/GED and 8 years relevant experience
3 years previous People Leader experience
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
Proven experience leading a team, managing customer relationships

Responsibilities

Own and manage current customer relationships across a designated site or territory, ensuring customer success and satisfaction
Manage a team of leaders and technicians to support a large customer
Act as point of contact for all GEHC matters with a large customer or install base
Total ownership of install base in the area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list
Ownership of execution on recalls and PM's
Accountable for QPR with Account Community, including site leads, HSAM’s, MSD’s and the commercial team
Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Ownership
Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business, including complex customer infrastructure, applications, and service solutions and issues
Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers
Support, participate, and drive local VCP initiatives
Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders
Know-understand contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers; ensure service delivery meets SLA targets
Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers realize value from products to ensure IB retention and viability
Maintain current knowledge of customer environments and industry/tech trends and share point of view to influence customer success
First point of contact for rejected calls (CARES or OLC)
Manage On-call processes

Skills

Key technologies and capabilities for this role

Team LeadershipCustomer Relationship ManagementService StrategyContract ManagementPreventive MaintenanceField ServiceBiomedical EngineeringHealthcare TechnologyP&L ManagementCustomer Satisfaction

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What leadership and management skills are required for this role?

The role requires leading and coaching technical teams including Biomedical Technicians, Field Engineers, Program Coordinators, and Area Service Leaders, as well as managing customer relationships and driving operational objectives.

What does the team structure look like for the Senior Area Service Leader?

The role involves managing a team of leaders and technicians to support large customers, partnering with Market Service Director, HSAMs, and commercial teams.

What makes a strong candidate for this Senior Area Service Leader position?

Strong candidates will have experience owning customer relationships, managing technical teams for large complex customers, driving profitability and service delivery, and partnering with commercial teams to achieve business growth and customer satisfaction.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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