Senior Application Engineer at Owens & Minor

Mumbai, Maharashtra, India

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

4-6 years of experience in application support, preferably in a data-centric environment
Good understanding of application integration concepts (APIs, middleware, etc.)
Strong analytical and communication skills, managing different stakeholders
Experience with scripting and automation using Python, Shell, or SQL or bash
Familiarity with monitoring tools and incident tracking system like ServiceNow
Familiarity with incident, problem, and change management processes using ITIL framework
Familiarity with Red Hat OpenShift platform is preferred
Familiarity with advanced analytics tools and platforms (e.g., Power BI)
Familiarity with Agile or other project management methodologies
Experience with Snowflake data platform (preferred)
Exposure to Visiquate analytics tools (preferred)
Experience in healthcare or analytics domain is a plus
Collaboration: Proven ability to work effectively with cross-functional teams, including data engineers, architects, analysts, and business stakeholders
Problem Solving: Strong critical thinking and troubleshooting skills, with a focus on identifying and addressing data issues quickly and efficiently
Attention to Detail: Meticulous approach to ensuring data accuracy, quality, and consistency across systems and processes
Communication: Ability to communicate technical details effectively to both technical and non-technical audiences
Technical Expertise: Deep knowledge of data systems, development standards, and testing methodologies

Provide day-to-day application monitoring, operational support and troubleshooting for enterprise applications running on OpenShift, SQL Server and in future on Snowflake
Work with business stakeholders to understand functional issues and ensure SLA & KPI commitments are met
Monitor, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance
Participate and lead efforts for Critical incident management and perform root cause analysis and implement corrective actions for recurring issues
Support integration workflows across various systems and platforms
Collaborate with development, integration and infrastructure teams to resolve application issues and ensure up time
Take ownership for new users Onboarding process
Develop and maintain scripts to automate routine support tasks and system operations
Maintain incident logs, knowledge bases, runbooks, and SOPs for supported applications
Implement enhancements, load failures and resolution in coordination with application/ integration teams
Support VisiQuate platform users by triaging issues, interpreting dashboards, and escalating complex problems to product teams or vendors