Senior Business Intelligence Analyst
HumanaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Market Research, AnalyticsIndustries
Requirements
Candidates should possess an academic background in economics or a related field, with a minimum of 3-5 years of experience in Customer Service Management, Data Analysis, or Market Research. Strong analytical and conceptual skills are required, along with proficiency in MS Excel and MS PowerPoint.
Responsibilities
As a Customer Service Manager, the Senior Analytics Insight Specialist will be responsible for managing all service-related topics, including consultation, case and change request management, and implemented solutions. They will coordinate internal business partners such as Key Account Management, Production, Development, Marketing, and Data Management, working closely with offshore colleagues. The role involves tracking performance using tracking tools, identifying areas for improvement, and ensuring the fulfillment of Service Level Agreements (SLAs). Additionally, the specialist will provide training and presentations to both customers and internal stakeholders, as well as support the planning of new projects and the definition of requirements.
Skills
MS Excel
MS PowerPoint
Data Analysis
Market Research
Analytical Skills
Conceptual Skills
Tracking Tools
Service Level Agreements (SLAs)
IQVIA
Advanced analytics and clinical research services
About IQVIA
IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.
Key Metrics
Durham, North CarolinaHeadquarters
1998Year Founded
$3,526MTotal Funding
POST_IPO_EQUITYCompany Stage
Cybersecurity, Biotechnology, HealthcareIndustries
10,001+Employees