Senior Analyst, Transformation – Customer Care at Thermo Fisher Scientific

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

5+ years of work experience with/within a shared services environment or in a consulting capacity
Prior experience within the Customer Care area
Previous Process Governance and/or Process Excellence experience
Proven ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization
Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
Highly collaborative; aligns effectively with colleagues and business partners to deliver results while maximizing the success of all contributors
Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders
Has a commitment to continuous learning and continuous productivity improvements
Excellent attention to detail required
Business acumen to develop effective partnerships with key stakeholders

Responsibilities

Understand the transformation portfolio of the Customer Care workstream, drive and own key priority initiatives
Support migrations and transitions, own and drive the process related deliverables especially in Strategize and Design phases
Map and assess processes, identify opportunities, and design future state processes
Understand and apply Invest and Shift methodology through transition work
Partner with Operations teams, Business Opex teams, PPI and Digital Enablement to drive balanced end-to-end process improvements globally that align with business strategy
Assess and articulate business requirements, proactively seek out and assess process simplification and standardization opportunities that will eventually drive Automation within the process

Skills

Process Transformation

Process Mapping

Process Design

Process Excellence

Process Governance

Shared Services

Customer Care

Change Management

Stakeholder Management

Business Requirements Analysis

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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