Senior Analyst, Account Management at CVS Health

The Senior Analyst, Account Management is responsible for overseeing day-to-day client operations, acting as a liaison between customers and internal teams, and ensuring the timely and successful delivery of customer requests. They will manage a portfolio of client accounts to ensure high levels of customer satisfaction, retention, and growth. This role involves analyzing client data and market trends to identify opportunities for account expansion, developing account plans and strategies to maximize revenue, and conducting business reviews with clients. The analyst will also collaborate with internal stakeholders to align strategies, deliver solutions, and enhance customer experience, while designing and delivering client presentations and reports. Proactive account management, addressing client inquiries, resolving issues, and ensuring the timely delivery of client projects are also key responsibilities. Identifying and assessing risks within client accounts and developing mitigation strategies are crucial for long-term success.