Senior Advisor, Digital Content and Communications at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, Digital MarketingIndustries

Requirements

University degree in communications, journalism, public relations or related field
Minimum of 7 to 8 years of experience in digital communications, content management and social media
Experience in managing international brands, including adapting and localizing content for different markets and audiences
Excellent knowledge of social platforms, analytics and publishing tools (Meta Business Suite, Cision, Meltwater, Google Analytics)
Advanced skills in copywriting, visual storytelling, multi-format content creation
Experience in managing digital projects and coordinating external vendors
Bilingualism (French/English) required
Strategic sense, editorial rigor, creativity and ability to navigate complex environments

Responsibilities

Define and implement a multi-channel digital content strategy (social media, newsletters, microsites, videos, etc.) aligned with the company's communication objectives
Develop outreach plans by audience (general public, partners, media, influencers) and by initiative (campaigns, events, speeches)
Ensure narrative and visual consistency of the organization across all external digital platforms
Design and produce original, multi-format, bilingual content (articles, video clips, podcasts, animations, social publications)
Supervise mandates entrusted to external suppliers (agencies, freelancers, studios) and ensure the quality of deliverables
Develop high value-added content series, promoting engagement and sharing
Manage the organization's social media accounts: publishing, moderation, monitoring, optimization
Deploy audience growth and engagement strategies on key platforms (LinkedIn, Instagram, TikTok, YouTube, Facebook, Glassdoor, Indeed)
Ensure a constant watch on digital trends, reputation issues and opportunities for influence
Work closely with the Public Affairs, Media Relations, Partnerships and Executive teams
Advise internal stakeholders on digital communication best practices
Participate in the planning and execution of awareness, positioning and mobilization campaigns
Define performance indicators and produce regular reports (dashboards, comparative analyses, recommendations)
Test new formats, platforms and approaches to maximize the impact of digital communications
Ensure continuous improvement of practices and tools

Skills

Content Strategy

Social Media Management

Digital Content Creation

Video Production

Podcasts

Animations

Instagram

TikTok

YouTube

Facebook

Audience Engagement

Performance Analysis

Bilingual Content

Digital Trends Monitoring

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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