Strategic Account Manager
Zip- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor's degree and at least 5 years of experience in account management, preferably within the logistics or B2B sector. Strong negotiation and stakeholder engagement skills are essential, along with the ability to thrive in a fast-paced environment and utilize data to inform decisions.
The Senior Account Manager – B2B will drive long-term strategic relationships and revenue growth with key business clients by delivering tailored logistics solutions and ensuring service excellence. They will balance client satisfaction with business profitability, manage daily service and operational issues, maintain accuracy in reporting, and communicate clearly across all levels while utilizing data and KPIs to guide decision-making.
Technology-enabled logistics and delivery services
Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.